Customer Service Client Support

Claudia Vanessa Zarco

562-***-**** **********@*****.*** Bell, CA

Professional Summary

Outgoing and dependable professional with 7+ years of experience in customer service, client support, and team coordination. Known for a positive attitude, strong communication skills, and ability to create a welcoming guest experience. Quick learner who adapts easily to new environments and thrives in fast-paced hospitality settings.

Core Skills

• Guest Relations & Customer Service Bilingual: English & Spanish

• Team Collaboration Fast Learner Multitasking in High-Volume Environments

• Food & Beverage Service Cash Handling Positive and Professional Attitude

• Organization & Reliability Upselling & Guest Engagement

Professional Experience

Senior Order Management Specialist Bandai Namco, Irvine, CA 2017 – Present

- Provide daily communication and support for major client accounts, ensuring positive relationships and timely solutions.

- Manage multiple requests in a fast-paced environment with professionalism and accuracy.

- Recognized for strong organizational and customer service skills that ensure satisfaction and trust.

Event Team Member Sweet Dreams Candy Co. & The Taco Company 2020 - 2024

- Served guests and handled event setups at private parties, school sports events, food fairs, concerts.

- Handled cash and other payment types, and assisted with end-of-day counts and closing the cash box.

- Assisted with preparing and serving confectionary treats like popcorn, lemonade, cotton candy, and mini pancakes.

- Supported catering operations and provided friendly, attentive service to guests.

Busser / Dishwasher Pollo Campero, South Gate, CA 2015-2017

- Supported restaurant staff by maintaining clean and organized dining and kitchen areas.

- Assisted servers with clearing tables and refilling drinks to ensure smooth guest service.

- Gained early hospitality experience in a team-oriented, fast-paced restaurant environment.

Education

Bell High School, Bell, CA High School Diploma

Certifications

Food Handler Certification Issued September 2025 – Valid through September 2028

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