Servicenow Developer Senior

ASIM RAZVI

S ENIOR S ERVICENOW DEVELOPER

908-***-**** *************@*****.*** Brooklyn, NY LinkedIn PROFESSIONAL EXPERIENCE

Senior ServiceNow Developer

Verra Mobility January 2023 – Present

• Successfully configured new ServiceNow instance from ground up, establishing platform governance, security controls, and foundational configurations for enterprise deployment

• Designed and customized ITSM modules including Incident Management, Problem Management, Change Management, Request Management, and CMDB aligned with ITIL best practices

• Built and maintained robust CMDB ensuring data accuracy, CI relationships, and health through automated discovery and reconciliation strategies

• Led the implementation of ServiceNow IT Asset Management (ITAM), including SAM Pro and HAM Pro, to establish end-to-end visibility of hardware and software assets across their lifecycle.

• Developed end-to-end integrations with third-party tools using REST, SOAP, MID Server, and Integration Hub enabling seamless data exchange and cross-platform automation

• Created reusable components including UI policies, client scripts, server scripts, and business rules to standardize development and accelerate solution delivery

• Designed and configured GRC/IRM modules (Policy & Compliance, Risk, Audit, Issue Management) to align with regulatory requirements and enterprise governance frameworks.

• Designed and implemented automation solutions with Flow Designer and Integration Hub reducing manual effort by 40% and streamlining service delivery

• Collaborated with solution architects and business analysts to translate complex requirements into scalable ServiceNow technical solutions

• Leveraged JavaScript, Glide API, and ServiceNow scripting to extend platform functionality and deliver tailored business applications

• Applied platform governance and coding best practices ensuring maintainability, performance optimization, and compliance with enterprise standards

• Provided knowledge transfer and technical guidance to administrators and junior developers supporting skill development and team consistency

Senior ServiceNow Developer

Veolia August 2018 – January 2023

• Led ITSM and ITOM implementations configuring Incident, Change, and Problem workflows aligned with ITIL while automating infrastructure discovery, service mapping, and event-to-incident response through orchestration

• Customized HRSD modules including Case Management, Lifecycle Events, and Employee Service Center with integrations to Workday and SuccessFactors

• Implemented virtual agent flows, RBAC configurations, and intelligent case routing improving employee service delivery and user satisfaction

• Built service dependency maps and automated impact analysis workflows enabling faster root cause detection and improved service reliability visibility

• Enhanced CMDB data quality by refining CI identification rules and reconciliation processes reducing data discrepancies

• Integrated ServiceNow GRC with CMDB, HR, and third-party systems to provide unified risk visibility across processes and assets

• Advised business stakeholders on ServiceNow GRC best practices and conducted training sessions to improve adoption and user engagement across risk and compliance teams.

• Integrated SPM with JIRA, Azure DevOps, and SAP for seamless synchronization of project and financial data

• Mentored project managers and business analysts on leveraging SPM dashboards, workspaces, and demand workflows for better portfolio execution

• Collaborated with multiple cross-functional teams conducting analysis and implementing solutions across business units

• Configured Access Control Lists (ACLs) for security mechanism management ensuring proper data access and compliance

• Developed Service Catalog items, Configuration Management solutions, and custom Reporting capabilities

• Implemented LDAP integration and configured inbound/outbound email actions for automated communications

• Designed and automated hardware lifecycle workflows in HAM Pro (procurement, assignment, reclamation, and disposal), improving asset tracking and reducing orphaned hardware.

• Managed high-priority tickets and incidents while developing comprehensive case management solutions

• Created and tested UI Actions and UI Policies optimizing user interface and workflow automation

• Enabled role-based access to knowledge articles improving knowledge management efficiency Senior ServiceNow Developer

Discover Financial Services February 2016 – July 2018

• Maintained and improved CMDB in alignment with CSDM standards using Discovery, Service Mapping, and REST/SOAP/MID Server integrations ensuring CI data accuracy and reliability

• Mentored junior ServiceNow developers providing guidance on scripting best practices, platform configuration, and long-term platform sustainability

• Supported IT Asset Management (ITAM) by linking hardware and software lifecycle management improving asset tracking and compliance

• Built Performance Analytics dashboards and Virtual Agent automation enhancing reporting capabilities and user experience

• Configured and supported core ITSM modules including Incident Management, Problem Management, Change Management, and Request Management

• Developed workflows and SLA configurations ensuring service level compliance and automated escalations

• Enhanced Knowledge Management system improving article accessibility and self-service capabilities

• Integrated ServiceNow with LDAP for authentication and single sign-on purposes

• Created comprehensive Knowledge Articles supporting end-user self-service and reducing ticket volume

• Configured FSM module and developed order guides streamlining field service operations

• Designed complex workflows using Workflow Editor automating business processes Java Developer

VMware January 2014 – February 2016

• Developed and supported Java applications using Spring Boot, Hibernate, and microservices architecture focusing on scalability, performance optimization, and modular design

• Built REST and SOAP APIs to integrate enterprise applications and collaborated with UI teams using Angular and React delivering complete end-to-end solutions

• Improved backend performance through JPA and Hibernate query optimization and implemented multithreading for enhanced application responsiveness

• Integrated applications with AWS and Azure for cloud-native deployments ensuring reliability and flexibility in enterprise environments

• Created robust unit and integration tests using JUnit and Mockito with automated builds and dependency management through Maven and Gradle

• Actively participated in Agile development teams including daily standups, sprint planning, and code reviews ensuring timely feature delivery

CORE COMPETENCIES

ServiceNow Modules: ITSM ITOM CMDB HRSD GRC/IRM SecOps CSDM CSM ITAM HAM Pro SAM Pro SPM PPM FSM SIR

Technical Skills: Flow Designer Workflow Editor Business Rules Service Portal Integration Hub REST API SOAP MID Server Discovery Service Mapping Performance Analytics Virtual Agent UI Policies Client Scripts ACLs RBAC

Development: JavaScript AngularJS HTML CSS Glide API Java Spring Boot Hibernate Microservices JPA JUnit Mockito Maven Gradle Methodologies: ITIL V4 Agile CSDM CI/CD Upgrade-Safe Development Integrations: LDAP Workday SuccessFactors AWS Azure Third-Party Tools CERTIFICATIONS

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- ITIL V4

EDUCATION

Bachelor's Degree

University of the Punjab

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