It Support Operations

Leonard Romans

Cypress, TX *****@*******.*** 713-***-**** linkedin.com/in/leonard-romans

Professional Profile

Versatile IT Specialist with 20+ years of experience in IT infrastructure, cybersecurity, and systems administration. Proven expertise in managing enterprise IT operations, securing networks, and implementing cloud technologies. Skilled in reducing vulnerabilities, streamlining operations, and deploying scalable, compliant solutions. Holds multiple industry-recognized certifications including CompTIA A+, Network+, Security+, CIOS, CSIS, Microsoft Security, Compliance & Identity Fundamentals, and Google Cybersecurity.

Certifications

• CompTIA A+ Certification – Jul 2025

• CompTIA Network+ Certification – Aug 2025

• CompTIA Security+ Certification – Jul 2025

• CompTIA IT Operations Specialist (CIOS) – 2025

• CompTIA Secure Infrastructure Specialist (CSIS) – 2025

• Microsoft Certified: Security, Compliance, and Identity Fundamentals – 2025

• Google Cloud Cybersecurity Certificate – Aug 2025

• Google IT Support Professional Certificate – Jun 2025

• Google AI Essentials Specialization – Jun 2025

Technical Skills

• OS & Servers: Windows Server, Linux (Red Hat, Ubuntu), UNIX, macOS

• Networking: TCP/IP, DNS, DHCP, VPN, Cisco routers/switches, Firewalls

• Security: MFA, ACLs, SIEM, Encryption, Remote Access (SSH, VPN), UTM, CSPM

• Endpoint Management: SCCM, MDT, Group Policy, Intune, JAMF

• Scripting & Databases: PowerShell, VBScript, SQL

• Cloud & Virtualization: Microsoft Azure, Office 365, Hyper-V Professional Experience

Systems Administrator

CTRL Delivery & Transportation Inc. Houston, TX 2014–2024

• Directed IT infrastructure upgrades, improving uptime and strengthening cybersecurity posture.

• Implemented MDM systems for real-time asset tracking across 36+ buses and 15+ sites.

• Deployed and managed Wi-Fi Multimedia on Demand/VOD bus solution remotely.

• Digital marketing using free WiFi hotspot on vehicles and static locations.

• Built secure client-facing portals to improve communication and service delivery.

• Oversaw software deployments and configuration management, ensuring compliance. Systems Administrator / Analyst

Prairie View A&M University – College of Juvenile Justice Prairie View, TX 2007–2014

• Administered 150+ end user systems and 10 servers, maintaining high availability.

• Built a CentOS based Linux cluster for graduate research using eight Dell servers.

• Configured firewalls, wireless security, and Group Policies to secure operations.

• Supervised IT support staff and trained graduate IT assistants.

• Delivered faculty cybersecurity training to strengthen compliance readiness.

• Deployed AV/Polycom and VBrick systems for hybrid classrooms and online clinics. Systems Technician / Administrator

R/C Computers Houston, TX 1996–2006

• Delivered IT support and custom database solutions to small business clients.

• Installed and supported Linux-based servers to provide cost-effective solutions.

• Configured and maintained VoIP systems to optimize communications. Repair Technician / Supervisor

Compaq Computers Houston, TX 1993–1995

• Led quality control for enterprise hardware repairs and diagnostics.

• Performed component-level soldering and motherboard repair.

• Supervised repair teams in a high-volume, SLA-driven environment. System Administrator

Mirand Response Systems Houston, TX 1990–1992

• Managed network operations, security protocols, and data integrity safeguards.

• Deployed System V UNIX and Motorola Lifeworks Database to support operations. Education

B.S., Computer Engineering – Prairie View A&M University, TX A.S., Automotive Technology – Universal Technical Institute, TX

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