Data Entry Customer Support

KEVIN OTIENO

+254-***-***-*** *************@*****.***

Professional Summary

Remote professional with 3+ years of experience in data entry and support, delivering accurate and timely results. Skilled in testing soft- ware tools, recording precise feedback, and adhering to detailed instructions. Demonstrated ability to work independently in fast-paced, remote environments while ensuring data integrity. Committed to maintaining clear communication and high-quality performance. Core Skills

• Data Management: Excel, Google Sheets, Airtable, CRM tools

• Customer Support: Live Chat, Email & Phone Support, Zendesk, Freshdesk

• Writing & Editing: Blog Posts, Copywriting, Technical Writing, Proofreading

• Digital Design: Canva, Figma, Basic Photo & Graphic Editing

• Technical Skills: MS Office Suite, Slack, Trello, Asana, Notion

• Soft Skills: Problem-Solving, Adaptability, Time Management, Teamwork, Strong Communication Professional Experience

Freelance / Contract 2022 - Present

Remote Data Entry & Support Specialist Remote

• Performed precise data entry for over 20 projects, consistently maintaining a 99% accuracy rate while adhering to detailed guidelines and recording feedback.

• Assisted international clients by resolving tickets and accurately documenting findings and feedback in tracking systems.

• Managed tasks using Trello, Slack, and Google Workspace to ensure timely completion of data entry and testing assignments.

• Developed visual reports and spreadsheets that consolidated results, supporting enhanced product evaluation and decision-making. ABC Solutions 2020 - 2022

Customer Service Representative Remote

• Managed live chat and email inquiries for a SaaS company serving 2,000+ users, ensuring accurate documentation of feedback.

• Achieved a 92% customer satisfaction rating through prompt and empathetic communication.

• Recorded detailed customer feedback and collaborated with the product team to identify software inconsistencies and improve overall user experience.

Self-Employed 2019 - 2021

Freelance Writer & Designer Remote

• Produced high-quality blog posts, product descriptions, and website content for clients.

• Designed infographics, social media posts, and marketing assets using Canva and Figma.

• Boosted engagement by up to 40% for small-business clients through compelling visuals and messaging. Education

Nairobi Technical Training Institute 2018 - 2020

Diploma, Information Technology

Certifications

• Remote Work Professional Certificate:Coursera (2023)

• Customer Support Fundamentals:Zendesk Academy (2022)

• Google Workspace Productivity Essentials:Google (2022)

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