Customer Service Call Center

Michael Innaccone

Conscientious and dependable with an emphasis on customer service. Seeking a

full-time position where I may be an asset to your company through the utilization and expansion of a diverse skill set.

33 Greenville Drive

Brick, New Jersey 08723

732-***-****

********@*****.***

EXPERIENCE

Wegmans Old Bridge, NJ — Specialty Department Associate July 2014 - January 2025

Maintained high standard of operations within the Cheese Department including daily inventory and product assessment; labeling, pricing and re-stocking; managed the processing and order fulfillment of specialty catering orders and curated recommendations for customers related thereto. Maintained strident safety and freshness protocols within the Dairy Department, and managed all duties pursuant to company directive.

Costco Clifton, NJ — Demo Associate

September 2011 - June 2014

Provided customers with detailed product information and answered inquiries pertaining to specialty products; facilitated strong and positive interaction with customers; elevated brand awareness and encouraged purchase of products that customers enjoyed sampling; employed a diverse modality of preparation techniques with each sample of specialty product; maintained safety and sanitary protocols per company directive.

Central Title Agency Brick, NJ — Administrative Assistant October 1997 - August 2011

Answered client inquiries via telephone, fax and email; provided exemplary customer service within a fast-paced environment for clients, underwriters, attorneys and real estate agents; implemented new technologies pursuant to company growth and innovation; maintained extensive filing system; prepared endorsements for residential and commercial title insurance policies; prepared outgoing mail and shipments; received, collated and distributed correspondence for company.

EDUCATION

Ringling College of Art — Sarasota, FL

Randolph High School — Randolph, NJ

SKILLS

Point-of-service customer

care within a fast-paced

environment.

Motivated, thorough and

detail-oriented with strong

organizational skills.

Adaptable and quick learner

with the ability to work well

both independently and as

part of a team.

Innovative problem solver

with clerical and retail

experience.

CORE PROFICIENCIES

Multi-Line Telephone

Systems

Computer/Data Operations

Email and Fax

Scheduling

Calendar Maintenance

Mail and Post Duties

LANGUAGES

English

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