Customer Service Field

Fahad Ali

Senior Dynamics *** CRM/CE Developer C#, Plugins Azure Integration Specialist

Austin, TX USA 78701 https://www.linkedin.com/in/devfaha/ 904-***-**** *****************@*****.*** Professional Summary

Results-driven Microsoft Dynamics 365 CRM/CE Developer with over 10 years of proven experience in architecting, customizing, and integrating scalable enterprise solutions. Specialized in delivering end-to-end CRM implementations including Sales, Customer Service, and Field Service modules, leveraging C#, Power Platform, and Dataverse. Proven expertise in building Sales, Customer Service, and Field Service modules, leveraging C#, Power Platform, and Dataverse. Proven expertise inModel-Driven

& Canvas Apps, developing advanced Plugins and PCF Controls, and implementing robust automation with Power Automate.

Skilled at integrating Dynamics 365 with enterprise applications using Azure Logic Apps, REST APIs, Azure Functions, and Service Bus. Recognized for delivering complex data migrations, reusable frameworks, and performance-optimized solutions across multi-environment deployments. Adept at Agile delivery, stakeholder engagement, and DevOps-driven CI/CD pipelines to ensure secure, maintainable, and business-aligned CRM systems.

Core Skills & Technologies

● Dynamics 365 CRM/CE: Sales, Customer Service, Field Service, Marketing modules

● Custom Development: Plugins, Custom Workflow Assemblies, Business Rules, PCF Controls

(C#, .NET, TypeScript, JavaScript)

● Power Platform: Model-Driven Apps, Canvas Apps, Dataverse, Power Automate, Power BI Embedded

● Integration: REST APIs, Azure Logic Apps, Azure Functions, Azure API Management, Service Bus, Webhooks

● Data Management: KingswaySoft, SSIS, Configuration Data Mover, FetchXML, Advanced Find, Bulk Data Loader

● Reporting & Visualization: SSRS, FetchXML Reports, Power BI Embedded, Dashboard Customization

● DevOps & ALM: Azure DevOps, Git, Solution Packager, Automated Builds/Deployments, Connection References

● Performance Optimization: Query Tuning, Form Load Optimization, Caching Strategies

● Security & Compliance: Role-Based Security, Field-Level Security, GDPR & HIPAA compliance in CRM design

● Testing & Quality Assurance: Unit Testing, Integration Testing, UAT Facilitation, Regression Testing Automation

● Agile Methodologies: Sprint Planning, Backlog Grooming, Daily Standups, Cross-Functional Collaboration

● Tools: XRM Toolbox, Plugin Registration Tool, Postman, Fiddler, Visual Studio, Browser DevTools, SQL Server

Professional Experience

Dynamics 365 Consultant (CRM–F&O Integration Support) Feb 2021 – Present

● Architected CRM–F&O integration using Azure Logic Apps & Dual-Write, enabling real-time synchronization of sales orders, procurement data, and inventory updates.

● Developed custom APIs and entity mapping strategies to align CRM entities (Accounts, Contacts, Opportunities) with F&O modules.

● Designed and deployed error-handling frameworks in Azure Logic Apps to ensure 99.9% data sync reliability.

● Built Power Automate flows to extend automation into downstream finance operations, reducing manual intervention by 60%.

● Collaborated with stakeholders to document data flow diagrams, integration architecture, and deployment strategies for enterprise rollouts.

● Led UAT sessions with finance and operations teams, achieving 100% sign-off with zero critical post-go-live defects.

Senior Dynamics 365 CE Developer – Confiz

Mar 2018 – Jan 2021

● Developed and deployed 30+ Plugins & Workflow Assemblies in C# to automate processes across Sales and Customer Service.

● Built role-based Model-Driven Apps with tailored views, dashboards, and custom business logic for 500+ CRM users.

● Designed JavaScript enhancements for advanced form control: cascading lookups, real-time validations, ribbon command customization.

● Integrated external partner systems via REST APIs, Azure Service Bus, and Logic Apps, reducing onboarding time by 35%.

● Executed multi-million record data migrations using KingswaySoft, achieving a 99.8% migration accuracy rate.

● Embedded FetchXML dashboards & Power BI visuals into CRM for real-time operational monitoring.

● Implemented CI/CD pipelines with Azure DevOps, reducing deployment time by 50% and ensuring environment consistency.

Microsoft Dynamics CRM Developer – Infosys

Jan 2015 – Feb 2018

● Customized Dynamics CRM 2015/2016 with new entities, relationships, workflows, and business process flows.

● Developed automation Plugins for SLA tracking, ownership reassignment, and opportunity scoring.

● Built dynamic JavaScript modules for advanced form behaviors, including tab visibility control and notification banners.

● Designed SSRS reports and FetchXML charts for KPIs, improving management decision-making.

● Led CRM version upgrades, refactoring deprecated logic and managing managed/unmanaged solution merges.

● Delivered technical documentation, training materials, and deployment checklists for seamless IT handover.

Certifications

● Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

● Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

● Microsoft Certified: Azure Fundamentals (AZ-900)

● Microsoft Power Platform App Maker Associate (In Progress) Education

Bachelor of Science in Computer Science

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