Data Entry Customer Service

JAMES NYAKWARA

n Phone: +254*********

n Email: ***********@*****.***

n Location: Kenya (Open to Remote Work)

Professional Summary

Highly motivated and detail-oriented professional with proven skills in typing, communication, report writing, and research. Demonstrates strong time management and organizational abilities, ensuring accuracy and efficiency in all tasks. Dedicated to delivering excellent service and maintaining high standards of professionalism in remote and independent work environments. Core Competencies

• Data Entry and Database Management

• Customer Service and Client Support

• Professional Report Writing

• Internet Research and Information Gathering

• Email and Chat Communication

• Microsoft Office (Word, Excel, Outlook)

• Google Workspace Tools

• Task Prioritization and Time Management

Professional Experience

Remote Administrative Support (Freelance)

Self-Employed 2023 – Present

- Conducted online data entry and document formatting with high accuracy and attention to detail.

- Assisted clients with email responses, customer inquiries, and report preparation.

- Performed research tasks, compiling and organizing data into clear, professional documents.

- Ensured timely completion of assigned tasks while maintaining quality and confidentiality standards.

Customer Support Assistant (Virtual Role)

Independent Contractor 2022 – 2023

- Responded to customer questions and requests through email and chat platforms.

- Resolved issues promptly, ensuring a positive and professional client experience.

- Maintained detailed records of communications and feedback to improve service quality. Skills

• Fast and accurate typing (60+ WPM)

• Excellent written and verbal communication

• Strong analytical and problem-solving ability

• Adaptability to new tools and online systems

• Confidentiality and data protection awareness

References

Available upon request

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