Customer Service Sales Associate
Resume:
CAITLIN SCOGGINS
PHLEBOTOMIST
832-***-**** ************@*****.*** Houston, Tx 77521
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. professional summary
experience
PHLEBOTOMIST
Anylabtestnow, Baytown, Tx
Aug 2022 - Present
Collected specimens at specific time
intervals for tests, such as those
assessing therapeutic drug levels.
•
Transported specimens and fluid
samples from collection sites to
laboratories.
•
Trained medical personnel in
phlebotomy techniques and laboratory
processes.
•
Disposed of biohazard materials in
accordance with applicable laws and
standards.
•
Collected fluid and tissue samples, used
appropriate collection procedures.
•
Verified laboratory requisition forms
against specimen tubes to reduce
errors.
•
Drew blood from capillaries by dermal
puncture, such as heel and finger stick
methods.
•
Entered patient, specimen, insurance
and billing information into computer.
•
Organized and cleaned blood-drawing
trays to maintain sterile environment.
•
Documented specimen transfers to
monitor progress through collection to
•
Dec 2022
BIOLOGY IN NATURAL SCIENCE
GPA 3.8
San jacinto community college,
Pasadena, Tx
Relevant Coursework
Extracurricular Activities
education
Medical terminology
Psychology
Life sciences
Anatomy and physiology
Biology
Healthcare basics
National honor society
Science National Honor Society (SNHS)
Science club
Youth group
laboratory analysis and diagnosis.
Explained fluid and tissue collection
procedures to patients.
•
Communicated with patients to discuss
medical history.
•
Provided sample analysis resulted to
physicians to assist diagnosis.
•
Conduct hemoglobin tests to evaluate
donor iron levels.
•
Drew blood from veins by vacuum tube,
syringe and butterfly venipuncture
methods.
•
Reviewed donor vital signs and medical
history to determine eligibility.
•
Applied skill in arterial collection
techniques to complete blood draws.
•
Calibrated and maintained plasma
collection equipment.
•
Administered subcutaneous and
intramuscular injects, in accordance
with licensing restrictions.
•
Observed donors following blood
collection and monitored for adverse
reactions.
•
SALES ASSOCIATE
Cavenders boot city, Webster, Tx
May 2020 - Jul 2021
Operated cash register and POS to
process sales transactions and handle
payments.
•
Performed cleaning tasks, keeping store
neat and organized.
•
Liaised with management to
communicate customer feedback and
recommendations.
•
Introduced promotions and sale
opportunities, enticing customers.
•
Engaged with guests to understand and
anticipate customer service needs.
•
Cross-trained with other store
departments and areas, supporting
overall retail operations.
•
Maintained CRM database, entering new
and updated prospect and customer
information for use by sales personnel.
•
Kept signage and merchandise displays
organized and up-to-date, promoting
•
visual presentation standards
Liaised between customers and
management, maintaining
documentation of interactions and
follow-up concerns.
•
Promoted benefits of store credit cards
or customer loyalty programs to
encourage repeat business.
•
Drove sales through customer
relationship building and suggestive
selling techniques.
•
Followed checklist to complete retail
store opening and closing activities.
•
Greeted and escorted customers to
product racks and shelves to assist with
finding merchandise.
•
Promoted visual presentation standards
by keeping store replenished.
•
Used product knowledge for handling
objections.
•
Alerted management to potential
security issues, supporting loss
prevention and reducing shrink.
•
Followed up with customers after sales,
keeping retention levels high and
capitalizing on cross-selling
opportunities.
•
Highlighted new products and company
promotions during sales pitches.
•
Provided product information to
customers and aligned products with
customer needs to boost satisfaction.
•
Built and maintained pipeline that
supported monthly, quarterly and
annual goals.
•
Cold called potential customers to
generate leads.
•
Attended industry events and
conferences to attract potential
customers and increase brand
awareness.
•
Forecasted sales numbers to gauge
product and campaign success.
•
Stayed current on customer trends and
requirements.
•
Arranged in-person meetings and visited
with clients to improve success of sales
pitches.
•
Built and established strong
relationships with customers, enabling
long-term partnerships.
•
Responded promptly to customer
queries to increase overall satisfaction.
•
Entered customer transaction
information into company databases.
•
Generated leads and located
opportunities for market expansion and
business growth.
•
Developed strong relationships with
clients to grow business networks.
•
Evaluated client feedback to brainstorm
ways to improve products and provide
quality customer service.
•
Trained new employees on company
policies and strong sales techniques.
•
Used knowledge of company products
and services to recommend solutions to
customers.
•
Updated and expanded client databases
within assigned territory.
•
Monitored competitor trends and
market shifts to maintain company
relevance.
•
Represented brand during special
events, customer interactions and sales.
•
Followed up with customers after sales
to gain feedback.
•
skills
• Communication • Bedside manner
• Phlebotomy • Reliability
• Teachable • Patient Relations
• Standards Administration • Medical Supply Management
• Patient Admission • Critical Thinking
• Medical Recordkeeping • HIPAA Guidelines
• Corrective Actions • Quality Patient Care
• Health Education • Staff Phlebotomy Training
• Safety Requirements • Bleeding Control
• Active Listening • Blood Alcohol Testing
• Collecting Medical Specimens • Customer Service
certifications
• Phlebotomy technician
JESSE MARTINEZ
Manager, Cavenders Boot City - Previous Manager
*************@***.***
references
community service
Jan 2020 - Mar 2020 VOLUNTEER National food bank, Houston, Tx
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