Customer Service High School

Marlen Cruz-Gonzales

**** *. ********** **.

Lot 1 San Antonio, TX. 210-***-**** *.********@*****.***

78214

——__ iia

Dedicated and focused bilingual professional with extensive working experience who continues

seeking opportunities to expand knowledge and skills. Highly trustworthy, ethical, discreet, able to

maintain confidential information, strong planner, problem solver who readily adapts to changes and

can master new tasks and concepts in a rapidly changing work environment.

Carlitos Diesel Shop

Theodore Roosevelt Office Assistant

High School March 2017 - Present

August 2007 — June 2011 e Customer Service.

High School Diploma e Front desk.

« Answered incoming business phone calls.

e Assisted customer inquiries, resolved issues, and

scheduled mechanics work calendar.

e Researched vehicle information and auto parts while

comparing pricing.

e Invoicing, cash handling, and responsible for collections.

Office Administration

Customer Service

Front Office Experience

Microsoft Office Suites

Telephone Etiquette

Data Entry Able to successfully lead and exceed goals while maintaining

Strong Communication excellent customer service and customer satisfaction.

Self-Motivated

Accounting Experience

Cash Handling

Bilingual - Fluent in both English

and Spanish

Multi-tasker

Time Management

a

Furnished Upon Request.

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