Software Engineer Senior

Harry Zhang

Senior Software Engineer

***************@******.** +1-805-***-**** New York, USA

About me

Senior Software Engineer with 10+ years of experience building, scaling, and securing distributed systems across fintech, communication, and enterprise environments. Strong expertise in Kubernetes, cloud infrastructure, DevOps automation, and observability, with a proven track record of architecting resilient, high-scale platforms and enabling developer velocity through reliable CI/CD pipelines and infrastructure as code. Technical Skills

Kubernetes, Docker, Terraform, AWS, GCP, Azure, GitHub Actions, ArgoCD, Prometheus, Grafana, Loki, Jaeger, API Gateways (Kong, Nginx, Istio), Service Mesh, Load Balancing, Networking (L4/L7, TLS, DNS), Postgres, Redis, CI/CD Automation, Python, Go, Bash, NodeJS, Observability, Event-driven Systems, Blockchain Infrastructure, High- Availability Distributed Systems

Work Experience

ZOOM

Senior Software Engineer 09/2021 - Present

• Led the design and development of ServiceNow workflows and ITSM modules to automate collaboration processes supporting global teams

• Led a team of ServiceNow developers, driving enterprise-wide workflow automation initiatives and aligning technical roadmaps with business strategy.

• Built and maintained ServiceNow integrations with video conferencing systems, third-party APIs, and enterprise IT platforms using REST and SOAP

• Collaborated with stakeholders to define technical roadmaps for ServiceNow and other automation platforms, ensuring alignment with business goals

• Developed custom ServiceNow applications leveraging Scoped Apps, Flow Designer, and IntegrationHub for enterprise-wide workflow automation

• Provided mentorship to junior developers and conducted peer code reviews, ensuring adherence to ServiceNow governance standards

• Managed configuration of CMDB, Service Catalog, and Knowledge Management to enhance service visibility and reduce incidents

• Implemented performance monitoring, optimization, and secure coding practices for ServiceNow modules

• Championed adoption of Agile/Scrum methodologies, leading sprint planning, backlog grooming, and review sessions for ServiceNow projects

• Oversaw code promotion and deployment pipelines using update sets and DevOps integrations with Git and Jenkins

• Ensured platform stability, scalability, and compliance by aligning ServiceNow implementations with enterprise IT and security standards

• Actively monitored new ServiceNow releases and features, introducing enhancements that improved ITSM efficiency and collaboration

FactSet

Senior Software Engineer 04/2017 - 09/2021

• Developed and customized ServiceNow modules including Incident, Problem, Change, CMDB, and Asset Management to support global financial services

• Served as ServiceNow technical lead, managing a team of developers through ITSM/ITOM implementations and platform migrations.

• Led migration of legacy ITSM processes to ServiceNow platform, improving operational efficiency and reducing service disruptions

• Designed ServiceNow integrations with financial data systems and third-party applications through APIs and MID servers

• Collaborated with IT leadership to implement ServiceNow CSDM and Service Graph for enterprise-wide service visibility

• Enhanced automation of IT workflows through custom scripting in JavaScript and Glide API

• Mentored a team of developers, providing training on ServiceNow best practices, workflow design, and platform governance

• Supported implementation of Agile/Scrum delivery model for ServiceNow projects, improving project predictability and delivery timelines

• Performed regular platform upgrades, regression testing, and adoption of new ServiceNow features for ITOM and ITSM

• Delivered secure, scalable, and high-performing ServiceNow solutions that aligned with ITIL frameworks and compliance standards

JPMorgan Chase

Software Engineer 06/2013 - 03/2017

• Engineered distributed systems to support trading and risk management applications across global markets

• Built and managed Kubernetes clusters for internal services and APIs

• Developed CI/CD pipelines to streamline software delivery and compliance requirements

• Implemented Terraform scripts to provision infrastructure consistently across multiple regions

• Integrated monitoring and observability stacks for critical banking services

• Collaborated on designing secure, high-performance network infrastructure including TLS termination and ingress controllers

• Supported production troubleshooting and incident resolution to maintain uptime and reliability

• Automated operational workflows with Python and Bash scripts to reduce manual intervention

• Partnered with cross-functional teams to roll out new features with strong operational readiness Education

Syracuse University 2010 - 2014

Bachelor's degree in Computer Science

ACM Participant (Algorithm and Data Structure)

Activities and societies: ACM ICPC – Competed for 2 consecutive years in regional contests, collaborating on complex algorithmic challenges under timed conditions. Gained experience in advanced problem-solving, team coordination, and competitive programming.

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