Executive Director

Executive Director Customer Service professional skilled in remote support, CRM management, and sales coordination. Experienced in building client relationships, delivering tailored solutions, upselling, and driving revenue growth. Recognized for optimizing processes, strengthening business strategies, and financial oversight.

HIGHLIGHTS OF QUALIFICATIONS

●5 plus years of experience in administration, marketing, communications, customer service, fundraising, and event

●Post-secondary education in a related field; specializing in daily operations, strategic plans, accounts and contracts

●Bilingual English and French - written and verbal communication skills for business engagement and negotiation

●Strong presentation, supervising, coaching, mentoring, self-starter, remote work, leadership, and analytical skills

TECHNICAL SKILLS

●Proficient in Microsoft Office Suite: Word, Excel, Access, Outlook, PowerPoint, OneNote, and SharePoint, Microsoft Dynamics CRM, AX, Salesforce, HubSpot, ACCPAC, Adobe Acrobat Pro DC, Microsoft Lync, Skype, Slack, Dropbox, Google Calendar, (G-Suite) Google Drive: Docs, Sheets, and Slides, CareerBuilder ATS, Instagram, Facebook, Twitter, Hootsuite, LinkedIn, YouTube, Pinterest, Adobe Photoshop, WordPress, Postage Meter, Photocopier, Laminator, Fax Machine, Printer, Scanner, Shredder, Switchboard, Telus CallCentreAnywhere, ShoreTel, HubSpot Live Chat, Zendesk, Workday, Saas, SAP, Class 5 Driver Licence

RELEVANT WORK EXPERIENCE

Business Development Representative Remote - boomerangfx.com 11/16/2024 - 6/30/2025

BoomerangFX Calgary, AB

●Talked potential med spa clients through high-volume cold calling (200+ calls/week) and strategic sales outreach

●Scheduled product demos, leveraged HubSpot CRM to coordinate, and tracked demo sales booked opportunities

●Built relationships with decision-makers to understand client needs and tailor solution presentations for growth

Associate, Customer Care Consultant (Bilingual - FR) Remote - lancesoft.com 4/15/2024 - 7/9/2024

LanceSoft - CoreLogic Calgary, AB

●Controlled client synchronization in CRM ticketing system, scheduled, and hosted 25+ client virtual meetings

●Provided step-by-step calendar and contact assistance to 10+ realtor clients utilizing the Prospects CRM software

●Performed post-configuration follow-up with clients and escalated issues when necessary with internal feedback

Advisor II, Customer Service Agent (Bilingual FR) Remote - concentrix.com hgs.cx 3/24/2023 - 1/22/2024

Concentrix - Capital One Canada & HGS Canada - Rogers Calgary, AB

●Attended paid 3 weeks training to learn inbound calls for card activation, PIN, account balance, MFA, and fraud

●Communicated with customers through incoming calls related to promotional offers, service upgrades/downgrades

●Completed banking and cybersecurity modules daily for comprehensive list of all responsibilities of this position

Inside Sales Representative/Receptionist (Bilingual FR) Remote - aboutstaffing.com 2/5/2020 - 12/16/2022

About Staffing - Essential Meetings & ComplyWorks Calgary, AB

●Closed sales and achieved regular quotas through inbound lead follow-ups, outbound calls, and email marketing

●Performed accounts payable such as verifying transactions, posting cheque deposits, and classifying liabilities

●Managed accounts receivable - prepared bills, invoices, statements, and processed claims; offered suited products

Administrator/Customer Service Specialist/Account Executive - diversifiedstaffing.com 9/1/2017 - 12/2/2020

Diversified Staffing Services - Alberta Views Magazine, Oxford Properties, Long View & Revera Calgary, AB

●Processed annual subscription billings and reminder notices; issued invoices, receipts, slips, and purchase orders

●Verified cheques for daily bank deposits, including ledger coding; entered data invoices for payment as required

●Utilized social media account Facebook to connect with 5+ winners/re-sellers also scheduled social media content

Sales Support Representative (Bilingual FR) - markscommercial.com 6/11/2018 - 9/24/2018

Mark’s Commercial Calgary, AB

●Made outbound calls to Mark’s sales representatives for follow-up as required and price change requests needed

●Placed 53+ discount card orders and updated the order tracking system for successful order fulfillment workflow

●Handled internal and external service escalations also miscellaneous inquiries via telephone, chat, mail, and email

Contact Centre Rep/Temp Team Lead (Bilingual FR) Onsite/Remote - redcross.ca 6/10/2013 - 6/2/2015

Canadian Red Cross - First Aid & Water Safety Calgary, AB

●Directed the launch of 2 new product lines, achieved a 40% growth in market share; answered all incoming calls

●Queued monitoring to ensure appropriate call coverage and supported 8 agents in recommending product solutions

●Participated as part of the 3 interview panel members and assisted with interviewing 5+ candidates as required

Telephone Survey Clerk - ceconline.ca 3/18/2011 - 6/28/2013

CEC Personnel Solutions - PDVP Surveys Hamilton, ON

●Conducted 100+ per day cold call interviews to complete questionnaires and surveys from the database and forms

●Processed 25+ per day referrals with analytical skills by entering the client’s contact information into the system

●Engaged with the public to inspire potential donors to become monthly supporters of the programs and the events

Receptionist/Executive Assistant (Bilingual FR) - kellyservices.ca 7/2/2007 - 10/22/2009

Kelly Services - CSMLS, Canadian Cancer Society, Ministry of Colleges and Universities & NRCS Hamilton, ON

●Greeted 25+ clients and visitors; ordered office supplies, maintained inventory, IT request log, and petty cash box

●Spent 50% of the time writing business letters/press releases/newsletters/email campaigns, and took short minutes

●Oversaw website management, drafted website content creation, and arranged catering services/travel arrangement

Avon Representative Entrepreneur/Sales Executive/Project Manager/Director - avon.ca 4/22/2001 - 8/15/2009

Avon Canada Hamilton, ON

●Interviewed, negotiated, and secured new Avon applicants by driving a 30% company revenue growth increase

●Provided direct selling service, earned up to 50% of sales on every order, built sales team, and delivered orders

●Gave out 1,500+ catalogues, promoted new products, and shared the Avon entrepreneur opportunity frequently

Administrative Support Supply Chain (Bilingual FR) - smokershelpline.ca 1/17/2008 - 7/10/2009

Canadian Cancer Society - Smokers’ Helpline Hamilton, ON

●Completed 60% of data entry for the Smoke-Free Driven to Quit Challenge registration; processed new cases

●Analyzed freight rates, calculated the cost of goods, and researched shipping routes; distributed parcels and mail

●Shipped out 2,500+ Smokers’ Helpline self-help materials and health brochures to the tobacco users as per request

Sales Associate - winners.ca 11/12/2000 - 2/27/2005

TJX Canada/Winners Merchants International Hamilton, ON

●Kept up-to-date with in-store promotions and participated in 5 to 6 targeted sales support goals with the manager

●Informed 300+ customers per day with high energy on the current competitive promotions and advertisements

●Handled sales transactions and accepted cash, credit, and automatic debit payments; trained all new employees

VOLUNTEER EXPERIENCE

Board of Directors - Vice Chair Onsite/Remote - insideouttheatre.com 5/1/2015 - Present

Inside Out Theatre Calgary, AB

●Develop 20% strategies for recruiting volunteers also improving deaf and disability theatre program management

●Work collaboratively with the 4+ board of directors; find qualified funding opportunities through email marketing

●Attend meetings to provide resourceful advice to maintain a surplus budget and implement all fundraising plans

EDUCATION/PROFESSIONAL DEVELOPMENT

The Founder's Journey - An Entrepreneurial Process Certificate 3/1/2023 - 3/8/2025

Morrissette Institute for Entrepreneurship, Ivey Business School at Western University Calgary, AB

SkillGain Certificate 6/27/2022 - 9/16/2022

Prospect Human Services Calgary, AB

Communications Media Advanced Diploma 9/7/2004 - 4/18/2007

Mohawk College of Applied Arts & Technology/Cable 14 Internship Hamilton, ON

High School Diploma/Communications Technology Certificate 9/2/1996 - 6/30/2001

Langley Secondary School Langley, BC

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