Customer Service Data Entry
Resume:
***********@*****.***
ADMINISTRATIVE PROFESSIONAL
Detail-oriented professional with strong expertise in data entry, customer service, and administrative support. Skilled in applying analytical abilities to improve efficiency, accuracy, and overall operations. Recognized for adaptability, professionalism, and the ability to manage diverse responsibilities while maintaining a high level of service and organizational excellence.
PROFFESSIONAL SKILLS
Customer Support & Communication: Customer Service excellence, technical support, account management, order entry, multi-line phone systems, strong verbal and written communication
Administrative & Data Management: Data Entry (9,866 KPH, 10-Key), typing sped of 60 WPM, EDI Processing, CRM Systems, Time management, organizational skills
Technical Proficiency: iOS, Mac OS, CRM platforms, Microsoft Office Suite, adaptability to new technologies
PROFESSIONAL EXPERIENCE
TEXAS DEPARTMENT OF TRANSPORTATION (TxDOT)
REMOTE IMAGING SPECIALIST 2021-2025
Processed images through BOS with 99.9% accuracy, ensuring compliance with departmental standards.
Entered and updated customer accounts with notes and vehicle information to maintain accurate records.
Consistently met or exceeded daily productivity and quality metrics.
PARALLON/HCA HEALTHCARE
REMOTE COLLECTIONS SPECIALIST 2017-2020
Handled inbound and outbound calls, referring accounts to appropriate parties based on customer needs.
Assisted patients in securing payment for outstanding account balances while adhering to HIPAA guidelines.
Consistently achieved daily performance metrics in collections and customer service.
BREG
ORDER PROCESSOR/CUSTOMER SERRVICE REPRESENTATIVE 2015-2017
Processed customer orders from multiple channels (EDI partner, email, customer portals, fax, and phone) with speed and accuracy.
Ensured timely entry and tracking of orders while maintaining a high level of customer satisfaction.
Consistently met or exceeded daily performance and quality metrics.
Collaborated with internal teams to resolve discrepancies and ensure smooth order fulfillment.
APPLE
REMOTE TIER 2 SENIOR TECHNICAL ADVISOR 2006-2015
Consistently achieved daily performance metrics in collections and customer service.
Delivered advanced technical support for iPhone and iOS products, troubleshooting hardware and software issues for customers.
Supported customers remotely via inbound calls, ensuring efficient issue resolution and high customer satisfaction.
Consistently met performance goals while upholding Apple’s quality and service standards.
EDUCATION
American InterContinental University, April 2023-Present
Georgia Perimeter College, Stone Mountain, GA
Elmhurst High School, Fort Wayne, IN
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