Customer Service Quality Control
Resume:
Zada Patton
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www.linkedin.com/in/zada-patton-r3d
EDUCATION:
Virginia Tech, College of Science, Blacksburg, VA
Bachelor of Science in Medicinal Chemistry Expected Graduation: Spring 2027 Minor in Adaptive Brain and Behavior
HONORS: Dean’s List Spring 2025
RELEVANT COURSEWORK & LABS: General Chemistry I & II, Organic Chemistry I & II, Organic Chemistry Techniques Laboratory
EXPERIENCE:
VT College of Science – Blacksburg, VA (August 2025 - Present) Chemistry Stockroom Assistant
● Prepare standard and unknown chemical solutions with accuracy and proper labeling.
● Set up and calibrate laboratory instrumentation including GC, IR, UVVIS, pH problem, fluorometers, and fluoride probes
● Ensure compliance with lab safety protocols, including hazardous waste disposal
● Clean, maintain, and organize laboratory glassware and stockroom supplies.
● Support undergraduate chemistry labs by providing reliable materials and equipment QualiChem Inc – Salem, VA (November 2024)
Job Shadow
● Observed quality control processes of chemical production under laboratory safety protocols.
● Gained exposure to industrial chemistry operations and team dynamics.
● Discovered applications of chemical formulations and testing in a professional laboratory environment. Yankee Candle – Leesburg, VA (Dec 2022 – Mar 2024) Assistant Manager
● Demonstrated exceptional customer service skills, providing personalized assistance and product recommendations to meet specific needs and drive sales.
● Oversaw daily employee procedures, ensuring a smooth transition between shifts and maintaining a secure cash handling process.
● Implemented effective merchandising strategies to optimize product placement and increase revenue, resulting in consistently exceeded sales targets.
● Trained, collaborated, and advised team members, fostering a positive work environment while encouraging adherence to company policies and procedures.
EXTRACURRICULARS:
VT College of Science – Blacksburg, VA (April 2025 - Present) ATOMS Peer Mentor
● Serve as a mentor to incoming first-year STEM students, easing the transition from high school into college-level coursework.
● Advise mentees on balancing academics, campus life, and personal life per individual goals and needs.
● Advocate for the utilization of academic resources and university initiatives including navigating opportunities within the College of Science and around the Virginia Tech campus.
● Foster an inclusive and supportive environment through one-on-one mentoring and group discussions.
● Collaborate with faculty and staff to support student success and retention in STEM fields REFERENCES:
Jeannine Eddleton, Blacksburg VA
Senior Instructor at Virginia Tech
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Jess Hoopengardner, Blacksburg VA
Director of Student Success
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Maggie Koehler, Leesburg VA
Manager at Yankee Candle
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