Administrative Assistant Customer Service

KIMBERLY GRABINGER

**********@*****.*** 702-***-****

Las Vegas, NV 89123

Highly motivated and results-oriented Administrative Assistant with a knack for engaging people and experience supporting diverse companies in achieving their objectives in fast-paced environments. Seeking a position to leverage my exceptional administrative and customer service skills, along with my broad knowledge, to consistently deliver exceptional service and contribute to the organization's success.

Just because the resume is named Administrative Assistant, doesn’t mean I don’t have any other skills!

Expertise In:

Customer Service

Type 66 WPM

Self-Starter

Financial Services

10-Key by Touch (12k keystrokes/hour)

Team Player

Office Administration

Microsoft Suite (Word, Excel, Outlook, PowerPoint)

Tech Savvy

Currently driving for Uber/Lyft 04/23- current

Financial Services Specialist 11/2021- 4/2023

Nordstrom (remote)

●Provide exceptional customer service, including:

Answering calls,

Managing debit card payments,

Taking checking account payment,

Assisting with orders and returns,

Activating credit cards,

Completing lost/stolen reports and dispute, and

Removing late and interest fees upon request.

Provided quality assurance for all monitored calls.

Administrative Assistant 8/2017-8/2020

Scooterbug - Las Vegas, NV

Customer service.

Answered phones.

Wrote contracts.

Collections for declined credit cards.

Called drivers for instructions/dispatch.

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KIMBERLY GRABINGER

**********@*****.*** 702-***-****

Las Vegas, NV 89123

Administrative Assistant 1/2014-7/2017

Edge Graphics - Las Vegas, NV

Basic office matters: answering phones, filing, mail and FedEx shipments, etc.

Managed inventory and ordering office supplies.

Created daily reports in Google Docs and Excel.

Tracked data.

Emailed processors for invoices and general ledgers.

Reconciled bank statements and data entry in QuickBooks.

Helped hire office staff and temporary support.

Researched pricing for printing and other special projects.

Edited website for inconsistencies and errors.

Regional Site Locator Manager 4/2013-1/2014

Discount Retail Store Services - Las Vegas, NV

•Conducted new client intake with Client Services Manager.

•Setup file in Costar, Loopnet, and Plain Vanilla Shell.

•Created broker lists for up to 20-mile radius and searched for available space.

•Searched for locations for Dollar Stores, Party Stores, Mailbox Stores, Yogurt Stores, Teen Clothing and Accessories, Fitness Stores and Misses Clothing Stores across the country per client requests.

•Researched grocery stores, including Target and Walmart to put client’s store into an anchored center with high traffic and good demographics.

•Sent mass emails to brokers looking for space.

•Sent broker incentive letters to reward extra commission to those who found space for client’s store.

EDUCATION AND ACCOMPLISHMENTS:

Graduated High School, Orange, CA

Fullerton College - Business Courses

Certificate of Attendance in “Getting the Most from Microsoft Excel”

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