Relationship Management Client

Jeffrey Rafael

E: ************@*****.*** ● M: 904-***-**** ● Miami, Fl 33179

Meticulous business professional with 20+ years of solid, successful business management, sales, and consulting experience who delivers superior results and excels in client relationship management.

Seeking to use my experience and outstanding oral and

written communication skills to significantly improve client cash flow, profit, and efficiency.

Core competencies include typing 60 wpm with 98% accuracy.

Client Relations ● Sales Management ● Negotiations ● Educator-Trainer ●

Team Building

● Sales Closer ● Market Analysis ● Web Marketing ● Strategic Planning and Implementation ● Public Speaking ● Persuasive ● Influencing ● Crisis Management ● Stress Management Coaching ● Raising Capital ● Seasoned Troubleshooter ● Reporting

PROFESSIONAL EXPERIENCE

1998–2024 Proclaims MD LLC - Owner/CEO/Medical Practice Consultant -

Jacksonville, Fl

“A Florida leader in medical billing, auditing and healthcare management

www.proclaimsmd.com”

● Drove marketing and relationship management. Promoted educational seminars offering CEUs along with sponsored events at trade shows and conventions.

Met deadlines and troubleshooting issues to quick resolution. Navigated highly demanding clientele and very stressful situations with control and direction.

● Managed 12 coaches and 250+ technical support reps. Managed all aspects of call

center operations, including data reporting and forecasting. Won award for improving

efficiency and first-time resolution to record levels and awarded highest customer

satisfaction with the employee morale rating survey against 20 other call centers.

EDUCATION

Associate’s in accounting College of Albany ● Albany, NY 1984

BS Business Administration and Finance S.U.N.Y. ● Albany, NY 1986

Insurance License 215 Life and Annuities

TECHNICAL SKILLS

Microsoft Office: Advanced Excel ● Word ● PowerPoint ● Outlook ● Access

QuickBooks, Salesforce CRM, and many others, WordPress Website Design and

Military: VETERAN US Navy Honorable Discharge 1988

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