Customer Service Digital Marketing

William Arturo Molano Cuervo - Curriculum Vitae

Jacksonville, Florida, 32244, USA ************@*****.*** +1-646-***-**** Authorized to work in the U.S. Bilingual: English / Spanish Professional Summary

Results-driven Business Administration professional with over 15 years of international and U.S.-based experience in marketing, operations, sales, and customer service. Over the past 5 years, I have specialized in front-line customer interaction roles within the hospitality industry, enhancing my adaptability, communication skills, and service excellence. Currently pursuing a Masters degree in Digital Marketing and certified in Google Ads and Analytics. Skilled in B2B strategies, CRM, brand positioning, and team leadership. Fully bilingual and authorized to work in the U.S. Professional Experience

Bartender

Peppers Mexican Cuisine & Tequila Bar Jacksonville, Florida October 2021 Present

Deliver high-quality customer service in a fast-paced environment, maintaining positive guest experiences. Craft and serve a variety of cocktails and tequila-based drinks while maintaining product knowledge and presentation standards.

Collaborate with team members and management to improve service efficiency and promote special events. Ensure compliance with local health and alcohol regulations, contributing to a safe and enjoyable atmosphere. Built strong customer loyalty, contributing to repeat business and positive reviews. Bartender

The Steel Mill Bar 1363 Bushwick Ave, Brooklyn, NY September 2019 September 2021

Provided excellent bar service, engaging customers and enhancing overall satisfaction. Managed opening and closing responsibilities including inventory checks, cash handling, and station setup. Assisted in bar promotions and events, increasing bar revenue and customer engagement. Trained new bar staff in POS systems, drink preparation, and customer service best practices. Freelance Marketing & Sales Consultant

Usacol Marketing LLC United States / Remote

September 2019 Present

Supported small business growth through tailored marketing strategies and sales process optimization. Focused on digital tools adoption, client retention tactics, and brand positioning. Managed Google Ads campaigns and provided analytical reports for performance improvement. Pursued professional certifications and graduate-level education to remain updated with U.S. market trends. Sales Executive / Restaurant Owner

Taishi Japanese Cuisine Bogota, Colombia

August 2018 October 2019

Launched and managed a local restaurant, overseeing operations, marketing, and finances. Recruited and trained staff, reducing turnover by implementing structured onboarding. Managed cost control, supplier relations, and regulatory compliance. Created local marketing campaigns that increased foot traffic by 35% within six months. William Arturo Molano Cuervo - Curriculum Vitae

Team Coordinator

Saitemp S.A. Antioquia, Colombia

October 2017 July 2018

Led daily operations and improved resource allocation and service delivery. Managed KPIs and delivered performance insights to upper management. Consistently met sales goals while enhancing brand image and customer satisfaction. Business Development Manager

JVL Gaming Labs Colombia

February 2017 October 2017

Reduced overdue accounts from 65% to 25%.

Designed B2B sales and branding strategies.

Recruited and led marketing staff, lowering turnover rate. Business Manager (Gestor Comercial)

World Fuel Services Bogota, Colombia

March 2012 February 2017

Boosted market penetration from 12% to 17% through strategic B2B actions. Maintained account receivables under 90 days.

Oversaw logistics and financial operations including invoicing and reporting. Education

Summa University Online

Masters in Digital Marketing (In Progress)

May 2024 June 2025

Universidad Externado de Colombia Bogota, Colombia Masters in Marketing (Incomplete)

2016 2017

Universidad Cooperativa de Colombia Bogota, Colombia Bachelor of Business Administration

2010 2016 GPA: 4.5 / 5.0

Universidad Distrital Francisco Jose de Caldas Bogota, Colombia English Studies

2013 2016

Certifications

Google Ads Shopping Ads Certification (Apr. 2025 Apr. 2026) Google Analytics Certification (Feb. 2025 Feb. 2026) Skills

Customer Service & Hospitality

B2B Sales & Account Management

Strategic Partnerships

William Arturo Molano Cuervo - Curriculum Vitae

Digital Marketing & Campaign Execution

CRM & ERP Software

Public Bidding & Procurement

Leadership & Team Development

KPI Analysis & Sales Forecasting

Billing & Financial Reporting

Fluent in English and Spanish

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