Support Specialist Customer
Resume:
Brandon Wilson
Customer Support Specialist
San Diego,CA
*********@*****.***
SUMMARY
Highly organized and detail-oriented professional with a strong background in data management and technical support. Proven ability to maintain and process extensive data, files, and physical materials with a meticulous approach to accuracy. Adept at problem-solving and handling service tickets, I am committed to operational efficiency and data integrity. I am eager to apply my skills to a data-focused role in a fast-paced, remote environment. EXPERIENCE
Valhalla Scientific, San Diego, CA - Scale Technician SEPTEMBER 2024 - PRESENT
● Repaired and renewed customer-sent scales, ensuring optimal functionality and customer satisfaction.
● Conducted thorough testing and updates on six precision equipment units with a meticulous approach to problem resolution.
● Maintained a highly organized shop, lab, and warehouse, demonstrating strong attention to detail and efficient workflow management.
ACE Uniforms, San Diego, CA- Warehouse Associate
JUNE 2023 - AUGUST 2024
● Pulled 20 stock orders per day, ensuring 100% accuracy and timely fulfillment.
● Assisted 50 customers daily with order inquiries and pickups, providing a positive service experience.
● Managed shipping and receiving for an average of 30 packages daily, demonstrating strong organizational and logistical skills.
bioTHERANOSTICS Corporation, La Jolla, CA - Laboratory Research Assistant MAY 2022 - MAY 2023
● Managed and processed incoming and outgoing packages, ensuring accuracy and timely handling of sensitive materials.
● Organized and maintained an extensive filing system for folders, blocks, and slides, showcasing strong data management and organizational skills.
● Resolved service tickets, demonstrating problem-solving abilities and a commitment to operational efficiency.
ACE Hardware, Atlanta, GA - Customer Service Associate MARCH 2020 - JAN 2021
● Provided accurate and timely assistance on inbound calls by actively listening to customer concerns.
● Processed payments and managed customer inquiries per day with precision.
● Supported a diverse customer base by utilizing strong communication and data entry skills.
Creative Overdose Studios, Atlanta, GA - Freelance Copywriter FEBRUARY 2013 - PRESENT
● Defined the client's core message and target audience to inform content strategy.
● Collaborated with creative team members to brainstorm visual and copy ideas.
● Authored and presented multiple copy options to clients for feedback.
● Revised and refined copy based on client feedback to ensure satisfaction. SKILLS
Data & Technical
● Data Entry &
Management
● Quality Assurance
● Problem Resolution &
Troubleshooting
● Multitasking & Case
Management
Communication &
Collaboration
● Written & Verbal
Communication
(English)
● Multi-Channel Support
(Chat & Email)
● Cross-Functional
Collaboration
Operational
● Organizational Skills
● Attention to Detail
● Adaptability
● Customer Experience
● Product Expertise
Development
EDUCATION
Howard High School, Macon, GA - High School Diploma AUGUST 2006 - MAY 2010
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