Data Entry Customer Service

Jessica Tomaszewski

Newfield, NJ ***** 856-***-**** ************@*****.***

Professional Summary

Detail-oriented data-entry and administrative professional (60+ WPM) with a track record of clean, accurate records and strong written communication. Experienced maintaining high-volume customer data in Salesforce CRM, Google Workspace, and Microsoft Office; known for confidentiality, real-time documentation, and consistently meeting daily throughput goals in remote settings. Technical Skills Core Strengths

• Typing: 60+ WPM

• Microsoft Excel, Word, Outlook

• Google Sheets & Docs

• Salesforce CRM

• Data Reporting & Metrics

• Calendar Management

• Data Accuracy & Efficiency

• Customer Service (email/chat)

• Remote & Independent Work

• Organization & Time Management

• Confidentiality & Compliance

• Problem Solving & Communication

Experience

Office & Data Entry Representative Finally Dry Waterproofing – Blackwood, NJ Apr 2021 - Present

• Enter and maintain appointment schedules, client data, and service records in CRM software and Google Calendar.

• Generate reports and keep organized files (digital and paper).

• Support customer service by scheduling appointments and handling follow-up communications.

• Ensure accuracy and timeliness of office documentation and reporting.

• Balance administrative tasks with customer support to keep operations efficient. Data Entry & Customer Care Specialist Medical Guardian – Philadelphia, PA Jan 2024 - Jul 2024

• Handled ~70 customer interactions per day while accurately entering and updating records in CRM software (99% accuracy).

• Documented account details and case notes in real time to maintain data integrity and compliance.

• Recognized as a top performer for quality, productivity, and customer satisfaction.

• Generated account activity reports and monitored performance metrics for management. Education

Rutgers University - New Brunswick, NJ

Awards & Recognition

• MVP during training at Medical Guardian

• Employee of the Month - multiple nominations

• Recognized for consistently exceeding accuracy and performance benchmarks

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