Tech Support Mental Health
Resume:
PETE DE'JENE
Professional Summary
I am an adaptable professional with 3+ years of experience and a proven knowledge of sales and promoting products and services. I have promoted, pitched, and sold products and services in the states of: Texas, Ohio, Pennsylvania, Indiana, New Jersey, New York, Michigan, California, Canada, Etc. I am aiming to leverage my skills to successfully fill the appropriate role within your company.
Work History
Conduent- Tech Support- Apple
Beaumont, TX
06/2024 - present
Multi-skilled role. Sales and tech support
Assisted customers with technical issues by phone and email.
Diagnosed and resolved technical issues.
Provided solutions or workarounds to resolve issues.
Assisted customers with understanding their needs
Just Energy – Tele sales Associate
Houston, TX- Remote
April 2022 – September 2023
Answered inbound sales calls from customers interested in learning about our products and services
Discussed and assisted customer’s needs and matched that with the most suitable price plan and promotion
Pitched product most aligned with customer needs
Promoted/upsold our products and company on each call
Efficiently navigated our order entry system(s) as necessary
Utilized CRM and Salesforce to complete sales
Processed payments for services and uploaded any required supportive documentation
Handled calls professionally, meeting company, regulatory and compliance standards
Accurately documented interaction details
Sold products in Texas, Michigan, Ohio, New Jersey, New York, Indiana, Canada etc.
Meet Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
Stayed educated on corporate initiatives, market changes and process changes
Spindletop Center MHMR - Qualified Mental Health Professional 2
Beaumont, TX
10/2018 - 06/2020
Provided a combination of crisis services including emergency care, urgent care, and crisis follow up and relapse prevention to the child, youth, or adult in the community.
Implemented mental health community services or other necessary interventions directed to address the immediate needs of an individual in crisis in order to assure the safety of the individual and others who may have been placed at risk by the individuals’ behaviors, including, but not limited to, psychiatric evaluations, administration of medications, hospitalization, stabilization or resolution of the crisis.
Collaborated with counselors, physicians, and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Made the ultimate decision of patient admittance into a mental health facility or patient reference to outpatient resources.
Filled out and maintain client related paperwork, including federal and state mandated forms, client diagnostic records, and progress notes.
Evaluated the effectiveness of counseling programs on client’s progress in resolving identified problems and moving towards defined objectives.
Met with families, probation officers, police, or other interested parties to exchange necessary in formation during the treatment process.
Family Services of Southeast Texas - Residential Advocate
Beaumont, TX
08/2018 - 02/2019
Provided information and referred individuals to public, private, and community agencies for assistance.
Consulted with supervisor concerning programs for individual families
Oversaw day to day group activities of residents in the facility
Visited individuals in their homes and attended group meetings to provide and receive information on agency services, requirements, and procedures.
Cared for children in clients' homes during clients’ appointments.
Interviewed potential clients for services eligibility.
Approved, denied, and discontinued services on a case-by-case basis
Set up and maintained paper and electronic filing systems for record, correspondence, and other material.
Collected and disbursed funds from cash accounts, and kept records of collections and disbursements.
Composed, typed, and distributed meeting notes, routine correspondence, and reports.
references
Dorothy Reynolds, Tax advocate, Owner
573-***-**** - *******.*********@*****.*** - current friend
Joshua Toval, CCRN ICU Nurse, Christus St. Elizabeth
337-***-**** – ******.*****@*****.*** - current friend
*******@*****.***
4103 Arthur lane St Beaumont, TX 77706
Skills
Case documentation
Clinical interventions
Case management proficiency
Treatment planning
Crisis Intervention
Good listener
Competitive nature
Sales-Oriented
Coachable
Team player
Ambitious
Adaptable
Forward thinking
Goal oriented
Always challenging self to grow personally and professionally
Education
05/2016
Lamar University
Beaumont, TX
B. S: Social Work
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