Customer Service Data Entry

TYLER VAN ATTA

563-***-**** ● ************@*****.***

Professional Summary: U.S. Air Force veteran with diverse skills and a strong willingness to learn and embrace new challenges. Motivated by opportunities to leverage skills and experience in a fulfilling work environment. Adept both as a team player and a self-starter, capable of performing tasks independently with precision and attention to detail. Proficient in executing tasks efficiently and effectively, ensuring all necessary details are addressed. Highlighted qualifications include writing, recording, and copyrighting over 50 songs, and having over fifteen years of supervisory and customer service experience. I live 100% off the grid in a house I designed and built myself.

Skills Summary and Qualifications

8 years of technology help desk call center

Extensive customer service experience

Excellent multi-tasking abilities

Proficient in audio and video engineering

Comfortable managing others

Capable of working under pressure for extended periods of time

Professional Employment

Audio Visual Engineer, Peiler Productions, Dewitt, IA 09/2022- Present

Operate and manage AV equipment during events, ensuring peak performance while promptly troubleshooting any issues that arise.

Perform routine maintenance and conduct repairs on AV equipment to guarantee reliability and optimal functionality.

Collaborate with clients to understand their requirements, providing expert technical advice on AV solutions for events, conferences, and installations.

Develop and maintain comprehensive documentation related to AV systems, including user guides and technical specifications.

Audio Visual Engineer/Helpdesk Specialist, Elite Casino Resorts, Riverside, IA 01/2017-07/2025

Designed and implement customized audio-visual systems to meet client-specific needs, encompassing microphones, projectors, and sound systems.

Operated and manage AV equipment during events, ensuring peak performance while promptly troubleshooting any issues that arise.

Performed routine maintenance and conduct repairs on AV equipment to guarantee reliability and optimal functionality.

Collaborated with clients to understand their requirements, providing expert technical advice on AV solutions for events, conferences, and installations.

Developed and maintain comprehensive documentation related to AV systems, including user guides and technical specifications.

Provided first-level technical support to end-users by diagnosing and resolving IT-related issues, including hardware, software, network, and peripheral devices.

Responded to and manage help desk tickets in a timely manner, ensuring that all client inquiries and issues are logged, tracked, and resolved within established SLAs.

Conducted troubleshooting steps and escalate more complex issues to higher-level IT staff as necessary.

Maintained detailed and accurate documentation of support incidents, troubleshooting steps, and resolutions in the help desk ticketing system.

Van Atta, 2

Traveling Audio-Visual Lead Installer, CEC, Iowa City IA, National 04/2013 – 03/2015

Lead installation, configuration, testing, and troubleshooting of AV, security, structured cabling, and other low-voltage systems in healthcare and education environments.

Interpret blueprints, wiring diagrams, and project documentation to ensure accurate execution.

Acted as site lead, coordinating daily/weekly tasks and ensuring project milestones are met.

Performed system commissioning, including calibration, programming, and end-user verification.

Completed as-built drawings, test reports, and job site documentation.

Maintained strong customer relationships by delivering professional, high-quality service.

Mentored and trained junior technicians, supporting their technical and professional growth.

Enforced job site safety standards, PPE use, and compliance with OSHA/NEC regulations.

Education & Training

Conservatory of Recording Arts & Sciences, Temple-Gilbert, AZ 05/2007-2/2008

Major: Master of Recording Arts: Program II – Audio Engineering

Associates Degree

Community College of the Air Force, Las Vegas, NV 02/2004- 11/2006

Major: Communications/Criminal Justice

Diploma/Journeymen

Related Experience as Intern and Before

River’s Edge Studio, Muscatine, IA 12/2007-/06/2008

-Assisted in the setup, configuration, and maintenance of recording equipment.

-Supported audio engineers during recording sessions, ensuring high-quality sound production.

-Performed routine checks and troubleshooting on studio equipment.

Conservatory of Recording Arts and Sciences, Tempe/Gilbert, AZ 06/2007-12/2008

-Gained hands-on experience in audio recording, mixing, and mastering techniques.

-Assisted with studio maintenance, equipment setup, and troubleshooting.

-Supported students and instructors during recording sessions, ensuring smooth operations.

Live Nations Promotions, Phoenix, AZ 06/2007/-12/2007

-Aided in the planning and execution of live events and promotions.

-Managed technical aspects of event setup, including sound and lighting systems.

-Coordinated with event staff to ensure seamless operations and high client satisfaction.

First United Methodist Church, Mesa, AZ 06/2007-12/2007

-Managed audio-visual equipment for worship services and events.

-Operated soundboards and other related equipment to ensure high-quality audio presentations.

-Worked on the setup and tear-down of AV systems, optimizing workflow efficiency.

Disquietude Records, Clinton, IA 08/2002-02/2004

-Assisted in the day-to-day operations of an independent record label.

-Helped with the production, mixing, and mastering of various music projects.

-Supported promotional activities and events to market and distribute music releases.

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