Customer Service Sales Associate

Ivalize Feliciano

Ocala, FL *****

****************@*****.***

+1-347-***-****

Professional Summary

I am a committed individual with excellent communication skills, always eager to acquire new knowledge for continuous personal and professional growth. Collaborating with others is a passion, facilitating mutual learning and experience sharing. My strengths lie in customer service and childcare, where I consistently go the extra mile to ensure tasks are completed effectively. Known for my reliability and outgoing nature, I approach work with a strong work ethic. Authorized to work in the US for any employer

Work Experience

Receptionist

Gym repair specialist-Ocala, FL

September 2025 to Present

I am a receptionist for a business called gym repair specialist. My job is to take calls, accept service orders, schedule clients, and send/answer emails. It’s my job to create proposals and invoices for the clients. Group Leader

MMCC Afterschool Program-Bronx, NY

February 2023 to Present

I work with young kids after school and assist them with homework help and also leading them in fun group activities.

School Aide

Fannie Lou Hamer Middle School-Bronx, NY

January 2023 to Present

Working with children brings me immense joy. Witnessing their growth and success is incredibly satisfying. The ability to be a positive influence and offer assistance during challenging times is truly fulfilling.

Nail Technician

Self employed-Bronx, NY

March 2020 to Present

In quarantine, I took up nail art as a hobby, dedicating my free time to it. This pursuit has not only cultivated my creativity but has also enriched my customer service and people skills. Sales Associate

Snipes-Bronx, NY

October 2020 to January 2023

My role involved welcoming and assisting customers, guiding them to their desired products, and addressing any concerns. I prioritize surpassing sales goals and consistently receive commendations for exceptional customer service. Ensuring customer satisfaction is my top priority, and this position has instilled in me a strong sense of responsibility.

Education

Nail specialty (Certificate)

American Beauty School-Bronx, NY

September 2023 to February 2024

High school diploma

Urban Assembly School For Media Studies-Bronx, NY

September 2016 to June 2020

Skills

• Experience with Children

• Classroom experience

• B2B sales

• Behavior management

• Customer service (3 years)

• Problem Resolution

• Children

• active listening

• Data collection

• Nail care (2 years)

• Money Handling

• Computer literacy

• Leadership Experience

• Caregiving

• Typing

• Time management

• Working with people with disabilities

• fast learner

• Applied behavior analysis

• Stocking

• Conflict management

• Negotiation

• Sanitation

• Salesforce

• Supervising experience

• some Italian

• Organizational skills

• Babysitting

• Front desk

• Upselling

• Childcare

• Dog walking

• Special education

• Working with people with autism

• English

• Experience working with students

• Sales Experience

• Early childhood education

• Fundraising

• Classroom management

• Outside sales

• some spanish

• Basic Math

• Communications

• Appointment scheduling (5 years)

• Preschool experience

• Phone etiquette

• Hospitality

• Cashiering

• Working with people with developmental disabilities Certifications and Licenses

Nail Technician License

CPR Certification

Driver's License

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