Technical Support Service Manager

Michael Franklin

Pineville, LA *****

************@*******.***

+1-479-***-****

Professional Summary

A professional opportunity utilizing accumulated experience in Commercial/Industrial HVAC Systems where I can contribute knowledge, experience and a database of mechanical contractors, engineers and customers.

#readytowork

Authorized to work in the US for any employer

Work Experience

Customer Service Manager (CSM)

ACA-Alexandria, LA

November 2020 to May 2025

• Managed Service Technicians

• Bid Jobs

• Technical Support

• Managed Chiller installation

• Hydronics

Arkansas State Service Manager

Trane-Springdale, AR

May 2018 to May 2021

• Working with new equipment sales

• Service Management

• Supervised startup

• Supervised overhauls

• Technician technical support

Service Manager of NW Arkansas

Powers of Arkansas-Springdale, AR

November 2014 to July 2017

• Managed technicians

• Balancing systems to operate at their peak performance

• Technician technical support

• Bidding projects

• Hydronics

Team Leader / Service

McQuay-Springdale, AR

September 2012 to November 2014

I assisted sales

• Assisted Sales

• Performed Chiller Service

• Performed Control Service

• Technical Support for Technicians

Service Team Leader/Service Manager

Trane Arkansas-Fayetteville, AR

May 1997 to September 2012

• Service Management

• Technician Technical Support

• Chiller Overhauls

• Hydronic's

• Startup Scheduling

• Maintenance Contracts

Team Leader/Supervisor

Storer Trane-Monroe, LA

May 1983 to May 1997

• Control Service Technician

• Chiller Mechanic

• Field Manager

• Rebuild Compressors

• Boiler Repair

• Hydronics

Pipe Fitter / Service Technician and Electricians

Emde Company-Houston, TX

September 1977 to May 1983

• Pneumatic Controls

• Chiller Service

• Site commissioning

• Compressor Overhauls

Education

High school diploma

Skills

• Field Service

• System design

• Mechanical Knowledge

• Microsoft Word

• HVAC

• Mentoring

• Time management

• Water systems

• Organizational skills

• Service technician experience

• Microsoft Excel

• English

• Customer support

• Communication skills (10+ years)

• Supervising experience

• Profit & Loss

• Team management

• Analysis skills

• OEM

• Microsoft Office

• Electrical Experience

• Mechanical troubleshooting

• Boiler

• Computer skills

• Management

• Property Management

• Microsoft Outlook

• Leadership

• Equipment repair

• Factory experience (10+ years)

• Schematics

• HVAC/R

• Automotive diagnostics

• Negotiation

• Microsoft PowerPoint

• Air conditioning

• Project management

• Call center experience

• Account management

• Customer service

• Sales

Certifications and Licenses

Driver's License

EPA Certification

HVAC Certification

Contact this candidate