Data Entry Technical Support

Address: Harmony Estate, Canoe Bustop, Lagos State.

LinkedIn - www.linkedin.com/in/oni-anuoluwapo-295998167

OBJECTIVES:

Results-driven and ITIL v4 certified Customer Support Specialist with over four years of experience in technical support and IT system management. Proven expertise in troubleshooting Microsoft products and providing exceptional customer service. Eager to leverage my skills and experience to contribute to the success of a dynamic organization.

ONI ANUOLUWAPO JOSHUA

WORK EXPERIENCE:

[August 2025 – Till Date] Gigmo Solution Pvt (India)

Position: Freelance (Technical Support Engineer)

Description:

Set up and manage user accounts, groups, and permissions.

Manage Active Directory synchronization to ensure consistent user credentials across on-premises and cloud environments.

Configure and maintain mailboxes, including email security settings.

Implement policies for spam filtering and email retention.

Implement and manage compliance features like data loss prevention (DLP) and eDiscovery.

Ensure adherence to regulatory requirements and internal policies.

Administer SharePoint Online, including site creation and management.

Manage permissions and access controls for SharePoint sites, Microsoft Teams sites, and OneDrive

Oversee the deployment and management of Microsoft Teams, Microsoft 365 environment (Hybrid and cloud)

Configure Teams policies and settings to optimize collaboration.

Ensuring Security compliance and setting up MFA for all users.

[Sept. 2023 – August 2025] Teknowledge

Position: Technical Support Engineer

Description:

Set up and manage user accounts, groups, and permissions.

Manage Active Directory synchronization to ensure consistent user credentials across on-premises and cloud environments.

Configure and maintain mailboxes, including email security settings.

Implement policies for spam filtering and email retention.

Implement and manage compliance features like data loss prevention (DLP) and eDiscovery.

Ensure adherence to regulatory requirements and internal policies.

Administer SharePoint Online, including site creation and management.

Manage permissions and access controls for SharePoint sites.

Oversee the deployment and management of Microsoft Teams.

Configure Teams policies and settings to optimize collaboration.

Monitor M365 services and connectivity issues.

Troubleshoot and resolve service disruptions and performance issues.

Manage Office 365 ProPlus deployment, including updates and version control.

Ensure software is up-to-date and compatible with organizational needs.

Coordinate with external vendors for third-party service integration.

Manage contracts and service agreements with vendors.

Ensure data security and compliance with relevant policies.

Implement multi-factor authentication (MFA) and other security measures.

Manage Active Directory users and computers.

Configure and maintain hybrid environments, ensuring seamless integration between on-premises and cloud services

PERSONAL INFORMATION:

Phone number: 080********

Email: **********.******@*****.***

Nationality: Nigerian

Language: English Language

SKILLS:

1.M365 Technical Support Specialist (Concierge)

2.Strong use of Microsoft office Applications

3.Excellent Troubleshooting and Research skills

4.Ability to use Oracle SQL

5.Ability to use Unix/Linux Environment

6.ITIL V4 (training)

7.Ability to Multitask

8.Good Team Player

9.Effective time Management

10.Excellence communication skill.

11.Ability to learn new skills

12.Ability to work with less or no supervision

13.Reporting

INTEREST:

Reading, Drawing/Designs, Music, Meeting People and Research

REFERENCE:

Available on request

[Sept. 2022 – August 2023] First Bank Nigeria

Position: Finacle Support/RPA Support

Comprehensive Training and Hands-on:

(RPA) Robotics Process Automation Support

General overview of Web Sphere Application Server

Finacle customization (Basic JavaScript)

Finacle core and CRM

Back-end Support using Oracle SQL

Troubleshoot and resolve issues using Unix environment

Itil V4 (training)

Basic system troubleshooting and maintenance (hardware and software)

Basic knowledge on cloud computing

[October 2021 – August 2022] Dantata Plastic Nigeria Ltd.

Position: IT System Support Officer (NYSC)

Duties:

Troubleshooting and resolving of system applications, printers, and System Hardware.

Registration of new staff on Bio-metric Machines (Clock-in)

Installation and activation of operating system (windows)

Installation and maintenance of CCTV cameras

Installation and Activation of system software

Record keeping IT Asset Lists

SKILLS AND CERTIFICATE:

M365 Technical Support Engineer Certificate Issued by Tek-Expert.

Bachelor of Science (BSc.)

NYSC Certificate

CWG Certified trainee

PMI Agile Certified Practitioner (PMI ACP)

Agile Scrum Foundation

Google IT Support Professional Certificate

Six Sigma (Yellow Belt)

EDUCATIONAL BACKGROUND:

[2022 - 2024] Southwestern University, Ogun State, Nigeria

Bachelor of Science (B.Sc.) Comp. Sci.

[2017 - 2020] Ronik Polytechnic, Lagos

Higher National Diploma (HND) Comp. Sci.

[2012 – 2015] Lagos State Polytechnic, Lagos

National Diploma (ND) In Comp. Sci.

[2011 (6months)] Standard Computer Academy, Lagos

Diploma in Desktop Publishing

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