Customer Experience Service
Resume:
Cindy J. Dobbs
Need to work.
Peoria, AZ *****
*********@*****.***
Professional Summary
Banking experience
Office experience
Always on time
Hard worker
Team worker
Fast learner
Need to work
Willing to relocate to: Glendale, AZ - Phoenix, AZ - Peoria, AZ Authorized to work in the US for any employer
Work Experience
Personal caregiver
Pamela Valdez for mother-Glendale, AZ
August 2018 to June 2025
Personnel caregiver for mother.
Communication
Hygiene care
music therapy
singing together Bible songs and Hispanic music on my phone. Prepared meals
feeding
Putting supplies away
puzzle and games
medication prepared
Hospice visits
Weighing, orthopedic, and dental appointment set.
Dementia
Team work
Loved working with the family.
State of Arizona
D.E.S. Child Protective Services-Glendale, AZ
September 1987 to April 2009
Supervised
Transportation
Case notes
Money handling with budget preparation
Excellent communication
Scheduling appointments
Inputting court documents
and delivering to the court.
Investigating resources
for clients needs.
State vehicle assigned.
Maintaining maintenance on state vehicle.
Computer skills
Transported babies with heart monitors.
Supervision
Case management
Meetings with school staff and parents with IEP
Attended court hearings
Team work
Additional: 1971-1974
Lead Bank Teller with First Interstate Bank. Educated new tellers when being hired. Worked in vault large amounts of currency. Worked drive thru. Security training. Team work was great. Loved working as a teller.
2019 Worked at Bashes on 75th and Thunderbird for 3 months in the deli until they closed.. Did waitress work at Holiday Inn and Ramada Inn doing banquets waiting on customers. Excellent team work.
Customer Service Representative
Education
Resturant trainging (Trade school)
Arizona Western College
February 1980 to July 1983
General (12)
Kofa High School-Yuma, AZ
April 1969 to April 1973
High school diploma or GED
Skills
• Interviewing (10+ years)
• Home care (10+ years)
• Loan accounts
• Caregiving
• Hospice care
• Credit card accounts
• Resident's rights
• Vital signs (10+ years)
• Patient care - Patient care experience (11-15 years) (10+ years)
• Alzheimer's care (10+ years)
• Cross-selling
• Teaching - Teaching experience (3-5 years) (10+ years)
• Customer service (10+ years)
• Babysitting - Babysitting experience (6-10 years)
• Banking - Banking experience (3-5 years) (4 years)
• Behavioral Therapy (10+ years)
• Comunication (10+ years)
• Individual / Group Counseling (10+ years)
• Home health - Home health experience (6-10 years)
• Crisis Management
• Dementia care (10+ years)
• Hospice experience
• Assisting with ADLs
• Call Center (1 year)
• Cooking
• Anti-money laundering
• Memory care
• Bank Secrecy Act
• Word processing
• HIPAA
• Maintaining patient confidentiality
• Computer skills (10+ years)
• First aid
• Computer (10+ years)
• Loan payment processing
• Child Protective Services (10+ years)
• Math
• Group Therapy
• Social Work (10+ years)
• Cash handling - Cash handling experience (6-10 years) (10+ years)
• Child & Family Counseling (10+ years)
• Banking software
• Customer Support (10+ years)
• Customer Care (10+ years)
• Senior care (10+ years)
• Direct support (10+ years)
• Microsoft Word
• Restaurant experience
• Serving - Serving experience (6-10 years)
• Meal preparation
• Communication skills
• Microsoft Outlook (10+ years)
• Program Development
• Personal Assistant Experience
• Working with people with disabilities
• Achieving HIPAA compliance
• Basic math
• Intake Experience (10+ years)
• Working with people with developmental disabilities
• Case Management (10+ years)
• People skills (10+ years)
Languages
• English
Certifications and Licenses
First Aid Certification
April 2021 to Present
CPR Child and Adult with medical.
CPR Certification
Driver's License
CPR Certification child,adult,and medical.
September 2025 to September 2028
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