It Infrastructure Help Desk

Muhammad Zeeshan Malik

Rawalpindi, Pakistan +92-333-******* ️ **********@*******.*** LinkedIn: [https://linkedin.com/in/mzeeshan80]

PROFESSIONAL SUMMARY

Seasoned IT Leader with 20+ years of experience in Networks, Projects, IT Infrastructure support, Datacom,

Banking IT operations, Teaching, and Healthcare IT systems. Proven expertise in managing cross-functional teams, leading large-scale IT projects, vendor management, and ensuring seamless IT infrastructure operations. Skilled in

network management, project implementation, Network operation center, Help Desk, media support and

technical support with a strong focus on reliability, security, and innovation.

EDUCATION & CERTIFICATIONS

MS-IT, PIMSATS, Islamabad (2004)

BSc, Government Asghar Mall Degree College, Rawalpindi (2001)

FSc, Government Asghar Mall Degree College, Rawalpindi (1998)

Matriculation, Fairy Land Public School (1996)

CERTIFICATIONS: MCSE (2008), Linux OS (2004), English Diploma (NUML, 2001), Computer Applications (1996),

Routing Security and IPv6 Security (PkNOG-PTA) (2005)

CORE COMPETENCIES

• Datacom Management (Cisco, ZTE, L2/L3)

• IT Infrastructure Datacom Management (Cisco, ZTE, L2/L3)

• Project Vendor Management IT Procurement Contract Negotiations

• Banking Systems ADC HIMS T-24 Migration Middleware ATMs POS

• Network Security Routing Protocols (OSPF, BGP, EIGRP) VRF VPNs

• Team Leadership Service Delivery Cross-Department Coordination

• Teaching Training sessions

PROFESSIONAL EXPERIENCE

Manager Datacom SCO, Rawalpindi Feb 2024 – Present

-Lead Datacom team for managing 330-node ZTE PTN network (M6000, 9000-3E, 6150, etc.).

-Configure & troubleshoot Cisco NCS routers, L2VPN circuits, and configuration of VRFs.

-Oversee R&D for new Datacom projects and coordinate across IT, NOC, GPON, and billing teams.

-Manage IT procurement, vendor contracts, and compliance audits.

-Teaching subjects an operating system, Networks, Hardware, Software and media to newly inducted Army officers in SCO.

Senior Manager IT Support Zia Darman Hospital, Mardan 2016 – 2023

-Networks, Server and System support

-Implemented & managed HIMS covering patient administration, HR, finance, pharmacy, labs, and

equipment maintenance.

-Oversaw IT infrastructure (servers, backups, biometrics, CCTV, network, security).

-Led procurement, contract negotiations, and IT operations with vendors.

Manager ADC Mobilink Microfinance Bank, Islamabad 2015 – 2016

-Managed ADC systems including ATMs, POS, remittance solutions, and middleware (UBPS, IRIS).

-Ensured operational support for Mobicash network (70,000+ agents).

IT Hub Coordinator (North Region) Bank Alfalah Ltd 2007 – 2015

-Oversaw network of 500+ branches, managed T-24 migration links up-gradation, Server support, Network support and up gradation, ATM deployment projects.

-Coordinated with multiple telecom vendors for connectivity and IT support.

-Banking software support Bank Smart, T-24.

Network Engineer Standard Chartered Bank, Rawalpindi 2005 – 2007

-Supported banking software (EBBS, Bank Smart), servers, System, Network, VMware and IT infrastructure.

-Conducted IT audits and supported Union Bank integration.

PROJECTS

New branches project, Integration of Union bank, DCR phase-1 and DCR pahse-2, Watan Card, BISP, Waseela

Bank Middle ware project, UBPS, HIMS.

TEACHING EXPERIENCE

-I taught Principle of Economics I.Com in NICON (College of computer sciences) Sep 2003 – Feb 2004

MONITORING TOOLS

EPN manager, EMS, WhatsUp Gold, Solar Winds

ONLINE BANKING COURCES (e-Learning)

Operational Risk. Reputational Risk, Out-Serve, Health and Safety, Living with HIV, Group code of conduct, IDEAL e-Module, Basic Banking Training.

VIDEO EDITING

Adobe-Premier, Cap Cut [Movie editing, Dubbing (English to Urdu), image and video creation and composing].

DISTINCTION

Certificate of appreciation awarded in recognition of the contribution in international conference on investment and privatization in OIC countries and FUTURZ 2003.

CRM TOOLS

To solve the IT Networks related issue using IT Help Desk portal software Alexo.

INTEREST

Hockey, Cricket, Traveling, Stamp and currency collection [Instagram (philately_pakistan)], YouTube Channel (Cartoonissh)

LANGUAGES

English Urdu Punjabi Hindko

REFERENCES

Available upon request

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