Service Agent Check-In
Resume:
Joyeeta Kaur
**** ********* ***, *** *******, US, 60016
***********@*****.***
Passenger Service Agent with extensive experience in streamlining operations and enhancing passenger satisfaction at major international hubs. Leveraging over 8 years of expertise in efficient check-in processes, boarding coordination, and resolving passenger inquiries to improve service ratings and operational efficiency. Proficient in teamwork, organizational skills, and computer applications, seeking to contribute to a forward-thinking company with a focus on innovation and excellence.
Employment History
Passenger Service Agent ORD, Swissport Corporation, Jul 2025 - Present, Chicago IL
• Facilitate seamless check-in processes, enhancing passenger satisfaction at busy international hubs.
• Coordinate boarding procedures, ensuring timely departures and minimizing delays for over 200 flights daily.
• Resolve passenger inquiries efficiently, fostering a supportive travel environment and improving service ratings.
• Collaborate with team members to streamline operations, achieving measurable improvements in workflow efficiency.
• Streamlined check-in processes, significantly reducing wait times and enhancing passenger satisfaction during peak travel periods.
Passenger Service Agent ORD, Alliance GRD International, Mar 2024 - Sep 2024, Chicago IL
• Facilitated efficient passenger check-in and baggage handling, enhancing on-time departures.
• Streamlined boarding procedures, ensuring smooth passenger flow and adherence to safety protocols.
• Assisted passengers with unique needs, fostering a supportive travel environment.
• Resolved flight disruptions through effective rebooking, minimizing passenger inconvenience.
• Utilized computer systems to maintain accurate passenger records and support decision-making. Fraud Specialist, IDES (Illinois Department of Employment Security), Jun 2021 - Jan 2023
• Handled inbound and outbound fraud investigations and claimant service center operations.
• Verified legitimacy of ID forms and confirmed authenticity for processing claims.
• Managed unemployment insurance inquiries and assisted claimants with certifications and deposits.
Insurance Verification Specialist, Alliance Rx Walgreens Prime Specialty Pharmacy, Oct 2020 - May 2021
• Verified insurance for new and existing patients and obtained pre-authorization for services.
• Explained patient financial responsibilities and resolved billing inquiries.
• Updated patient records and communicated with insurance companies to ensure claim accuracy. Pharmacy Technician, CVS Specialty Pharmacy, Nov 2019 - Feb 2020
• Processed prescriptions, verified insurance benefits, and handled billing inquiries.
• Assisted customers with locating medications and answering product-related questions.
• Ensured HIPAA compliance and maintained accurate patient profiles. Process Advisor, IENERGIZER Pvt. Ltd., Dec 2013 - Dec 2014
• Processed all payments and collections for US-based medical billing clients.
• Negotiated payment plans and resolved customer billing issues.
• Managed high-volume inbound calls and ensured customer satisfaction. Team Leader, MANTEC Consultants Pvt. Ltd., Nov 2011 - Dec 2013
• Supervised medical billing operations and guided collectors handling healthcare debts.
• Ensured timely follow-ups and processing of outstanding medical accounts.
• Trained new hires and improved productivity across billing teams. Sr. Sales Executive / ATL, VENTURE TELE Solution Pvt. Ltd., Sep 2009 - Nov 2011, Noida
• Managed call operations, monitored performance, and provided agent feedback.
• Ensured high-quality data management and workflow efficiency.
• Handled customer queries effectively, maintaining high satisfaction rates. Skills
Organizational Detail-oriented Time management Multi-tasking Microsoft Office Interpersonal Teamwork Computer applications
Languages
English Hindi Punjabi
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