Data Entry Customer Service

SOFIA ESPINOZA

*********@*****.*** 206-***-**** Seattle, WA 98118

Dynamic and results-driven professional with a proven track record at Gary Manuel Salon, excelling in customer service and client relationship management. Adept at implementing effective marketing strategies that enhance clientele engagement. Skilled in data entry and cash handling, consistently ensuring accuracy and fostering a welcoming environment for clients. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specializing in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Customer service

Data entry

Marketing strategy

Client relationship management

Appointment scheduling

Cash handling

Communication skills

Problem solving

Adaptability

Phone etiquette

Security awareness

Reception management

Inventory management

Customer satisfaction

Professional demeanor

Receptionist Gary Manuel Salon - Seattle, WA 08/2021 - 08/2025 Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.

Maintained client accounts by obtaining, recording, and updating personal and financial information. Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors. Communicated with stylists to confirm availability for walk-in clients. Balanced cash drawers daily to ensure accuracy of transactions. Developed marketing strategies aimed at increasing the clientele base. Maintained the reception area clean and organized. Updated customer records to ensure accuracy of data entered into the database. Developed strong relationships with existing clients through excellent communication skills. Provided information regarding services, prices, and appointment scheduling. Greeted visitors entering establishment to determine nature and purpose of visit. Pratt Institute Brooklyn, NY Expected in 05/2027 Bachelor of Arts

Summary

Skills

Experience

Education and Training

Languages

Russian:

Limited

Spanish:

Elementary

I received the Honor Roll in both high school and in my current college I enjoy thrifting so that I can not only reuse clothing to help with the environment, but it also helps express my passion when it comes to the art of fashion

I danced professional flamenco for about 12 years

I enjoy hiking

I love to create pieces of meaningful art in my spare time. Accomplishments

Activities and Honors

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