Quality Assurance Analyst
Resume:
CHRISTIAN GARCIA
Dallas Fort Worth Area
*********.**********@*****.***, linkedin.com/in/christian-garcia-36a92717/
Quality Assurance Analyst Multiple Years of Experience driving defect reduction, advancing test automation, and elevating enterprise QA standards within regulated, agile environments across multiple industries.
Summary of Accomplishments
●Extensive years of progressive QA and software engineering expertise spanning Fortune 500 corporations and global enterprises.
●Reduced deployment times by 75% by designing streamlined build and release processes.
●Lowered client build defects by 50% through automation and proactive regression testing.
●Maintained 90%+ test environment availability at Sprint Nextel, ensuring reliable enterprise testing systems.
●Achieved zero critical/high defects in multiple production deployments for Fortune 500 clients.
●Directed QA initiatives for high-profile consumer loyalty programs, including Buffalo Wild Wings, Dunkin', Kellogg’s, and KeyBank.
●Built comprehensive test plans and SQL-based validations that minimized data quality issues in production.
●Delivered robust automated testing solutions using Postman, Ready API, Selenium, QTP, and Control-M.
●Trained and mentored cross-functional QA teams, improving efficiency and overall quality metrics.
●Proven ability to integrate QA seamlessly with CI/CD pipelines, enabling faster, high-confidence releases.
Areas of Expertise
●Quality Assurance Leadership
●Test Strategy & Planning
●Functional, Regression & Exploratory Testing
●API & Back-End Validation
●Test Automation (Selenium, QTP, Postman, Ready API, GitHub)
●SQL Development & Data Validation
●Agile/Scrum, Kanban, Waterfall
●CI/CD Pipeline Integration
●Process Improvement & Defect Reduction
●Cross-Functional Team Collaboration
●Cloud & Data Platforms: AWS, Redshift, SnapLogic, Matillion, Camunda, GraphQL
●Programming: SQL, Python, Java, JavaScript, HTML, XML, JSP, COBOL
Professional Experience
Epsilon – Irving, TX
Lead QA Analyst 6/2019 – 9/2025
●Directed QA for loyalty programs, including Buffalo Wild Wings and Dunkin, integrating Postman and Ready API for API validation and back-end verification.
●Implemented automated validation for Buffalo Wild Wings’ imports and extract file, cutting the validation time for the entire process by 3 days using Python, Github
●Reduced client build defects by 50% over two years by enhancing data ingestion and validation processes.
●Supported client builds for Kellogg’s, Putnam, and KeyBank, achieving zero critical/high defects in production.
●Led sprint-based validations using AWS, Redshift, Camunda, and GraphQL for robust batch and real-time data processing.
●Mentored junior QA staff and collaborated cross-functionally to align QA with business objectives.
Epsilon – Irving, TX
Senior QA Analyst 4/2014 – 6/2019
●Led QA testing for major clients, including Sally Beauty, Hot Topic, GNC, Pier 1, and Takeda CRM.
●Developed and executed functional, regression, and exploratory test strategies that enhanced end-user experience.
●Reduced production issues through SQL-driven validations and preventative quality assurance methods.
●Created detailed test plans and reusable test cases to optimize testing efficiency.
●Partnered with stakeholders to define business-critical validation requirements.
Epsilon – Irving, TX
QA Analyst (QA2) 1/2012 – 4/2014
●Supported Capital One’s Loyalty web and mobile platforms through automation, regression, and functional testing.
●Designed SQL queries to validate customer data accuracy, reducing production defects.
●Enhanced test workflows using Campaign, Informatica, and AWS tools.
●Automated regression test cases with Visual Studio 2012.
●Improved requirement gathering and documentation to ensure compliance with business goals.
Saxon Mortgage – Fort Worth, TX
Senior Business Analyst / QA Lead – Modification Fulfillment 3/2010 – 1/2012
●Led QA testing for HAMP, 2MP, FHA, and VA mortgage programs, ensuring Treasury compliance.
●Automated test cases using QTP, reducing post-production issues.
●Authored comprehensive test scenarios and training documentation to enhance team output.
●Conducted UAT, functional, and regression testing across multiple platforms.
●Developed targeted IBM Unica mail campaigns to optimize mortgage portfolio performance.
Sprint Nextel – Irving, TX
Evaluate Engineer, Enterprise Testing Systems 9/2007 – 12/2009
●Maintained 90%+ availability of enterprise test environments.
●Reduced deployment time by 75% through streamlined processes.
●Automated manual workflows using Control-M, improving QA cycle efficiency.
●Authored build and support documentation, reducing onboarding time for new QA engineers.
●Trained offshore teams to enhance consistency in testing processes.
Sprint Nextel – Irving, TX
Evaluate Engineer, Various Roles 3/2002 – 9/2007
●Managed mainframe and distributed system test environments, improving build-out efficiency by 50%.
●Directed code migrations and batch job operations to ensure smooth deployments.
●Developed internal tools using Java, HTML, XML, and FrontPage to streamline internal workflows.
●Authored comprehensive documentation to improve knowledge retention.
●Supported cross-functional collaboration between QA and DevOps.
Sprint Nextel – Irving, TX
Software Engineer 1/1996 – 3/2022
●Developed and maintained Order Entry and billing applications using Siebel, Java, COBOL, and DB2.
●Enhanced e-commerce billing solutions using JSP, HTML, and JavaScript.
●Improved billing accuracy and customer interfaces by implementing new features.
●Trained new hires on QA and engineering processes, reducing onboarding times.
●Delivered business metrics presentations showcasing the ROI of QA improvements.
Education
B.B.A., Computer Information Systems
University of Texas at El Paso – El Paso, TX
Certifications & Accomplishments
●Reduced enterprise-level defects by 50% through an enhanced testing strategy.
●Achieved 75% faster deployment times through process optimization.
●Maintained 90%+ environment uptime at Sprint Nextel.
●Advanced proficiency in AWS, Redshift, Selenium, Postman, SQL, and GraphQL.
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