Customer Service A Team

Samantha Paul (Sam)

** ******* ****, ******, **** Midlands, DY1 3DS

Mobile: 075********

*********@*******.**.**

Personal Profile

I am motivated, conscientious and flexible, equally experienced and comfortable working as a member of a team or by my own initiative. I have worked in a range of environments requiring the ability to plan, prioritise and work under pressure to meet targets and to a high degree of accuracy. I am looking for an opportunity and a position that offers me the ability to learn new skills as well as put my knowledge and experience to good use, giving the opportunity I would be an asset to any organisation.

Key Skills

Communication skills: Excellent customer relations, verbal and written communication skills.

Organisation: Effective time management, ability to plan, prioritise and work under pressure to meet targets and deadlines.

Management skills: Managing a team under pressure and in quiet periods. Managing team rotas, Labour and handling money/banking.

Teamwork: Extensive experience as working as part of a team in a range of work environments, equally comfortable working by my own initiative.

I.T. skills: Excellent with Microsoft office, excel and undertaking presentations. Everyday use of admin, banking and emails.

Language skills: Fluently in English, Punjabi and Hindi.

Employment History

Cafe Manager

August 2023 – September 2025: Lighthouse Café (Dudley) Redundant

Managing, recruiting and training employees

Planning and applying for funding

Budgeting and forecasting

Banking and managing Money

Purchasing and monitoring stock

Report writing to funders

Organising events/ hospitality

Working alongside local schools

Opening and closing café

Customer service

Café assistant

September 2020 – August 2023: Lighthouse Café assistant (Dudley)

Customer Service

Food Handling, preparing meals and barista

Performing daily general Health and Safety checks, risk assessment, e.g. temperature checks

Money management

General house keeping

Manager on duty/ waitress

October 2015 to November 2020: Pizza Express: (Merryhill)

Opening and closing of the restaurant

End of night cash up/handling money

Dealing with complaints

Labour control

Shift running

Customer service

Administration and general management duties

General house keeping

Deputy Manager

March 2010 to October 2015: Chiquito (Dudley, Bromsgrove and Wolverhampton)

Cash Up end of night, dealing with large amounts of money.

Working alongside the management team to make the business a success

Budgeting and Forecasting

Stocks and variances

Hiring and Training new and existing team and team files

Dealing with guest complaints

Labour control, weekly rotas and Shift running

Helping in kitchen when short staffed

Opening and closing restaurant

First aid training

Marketing Co-ordinator

July 2009 to March 2010: CHIQUITO (Dudley)

Organise events to promote and advertise brand

Make consumers aware of products and services

Win new business for the company largely through cold calling

Focus on recognising consumer needs

Attend marketing meetings and share ideas and opinions with the team

Cold calling companies regarding offers and services the company provide

Attending school visits, providing children with my knowledge about the company

Christmas Co-ordinator

Waitress

August 2006 to July 2009: CHIQUITO (Dudley)

Customer Service

Dealing with complaints

Administration, handling money

General house keeping

Train candidates so that they can work to the best of their ability

Education

2005 to 2009: Coventry University, West Midlands

Business Management year 1, Business Administration year 2 and Business and Marketing year 3

2002-2005: Dudley College, West Midlands

G.N.V.Q Business studies and AVCE Business studies (double award)

1997-2002: George Salter High, School, West Bromwich

GCSEs: English, Mathematics, Science (double award), Art, History, I.T and Religious Education

Interests

I love to travel, exploring different countries, meeting new people, learning different cultures and food. I am an outgoing easy to approach person who enjoys socialising with family and friends around the world.

Training

Fire safety awareness level 2

Food and Hygiene level 2

Fire training level 2

Safeguarding

Management and leadership diploma

English literacy and numeracy level 2

Full UK driving licence

References: Details of referees are available on request

Contact this candidate