Technical Support United States

Berhe Gebrekristos, PMP

*******@*****.*** • 404-***-**** • Atlanta, Georgia, United States • linkedin.com/in/berhegebrekristos EXPERIENCE

State Farm Insurance, Technology Analyst

**** - *** ****

• Organized information and developed business cases, offering recommendations to clients, enhancing decision-making processes.

• Facilitated and gathered requirements, creating Use Cases through extensive sessions, improving project clarity and delivery timelines.

• Collaborated with end users, technical teams, and designers, sharing use case stories and gaining further understanding, resulting in an increase in project efficiency.

Robinson College of Business, Technical Solution Analyst 2017 - 2019

• Supervised and expedited technical support operations, including training new team members, ensuring uninterrupted internet connectivity, and assisting 2000 students, enhancing overall technical support efficiency.

• Delivered expert-level support to 150 faculty members regarding the functioning of different technical equipment and the latest software, improving classroom technology utilization.

• Arranged technical equipment in classrooms to record PowerPoint slides, videos, and audios, facilitating seamless educational content delivery.

Georgia Technology Authority, Security Threat Analyst 2018 - 2019

• Created an efficient way to assess and prioritize threats, analyzing potential impacts and addressing items based on a monthly 200-page vulnerability scan report, improving threat response efficiency by 90%.

• Developed project plans to safeguard computer files against modification, destruction, or disclosure, enhancing data security protocols and reduced potential breaches

• Collaborated with cross-functional teams to implement security measures, ensuring compliance with industry standards and improving overall system integrity.

Georgia Office Of Insurance And Fire Safety, Fire Safety Compliance Officer / Project Manager 2012 - 2017

• Mentored and developed 5-8 associates through technical training and troubleshooting sessions, enhancing team capabilities and knowledge by identifying obstacles and educating them on overcoming issues with new systems.

• Facilitated multiple modernization projects in metro Atlanta, including Ponce City Market and Atlanta Marriott Marquis, ensuring timely and successful completion.

• Developed road-mapping, forecasting, prioritization, and documentation skills while managing projects, improving project efficiency and delivery.

EDUCATION

Georgia State University

BBA • Computer Information Systems (Security) • May 2018 - May 2019 Georgia State University

BBA • Managerial Science (Operations) • May 2009 - May 2014 LICENSES & CERTIFICATIONS

Project Management Professional (PMP)

3136913 • Issued Sep 2021

SKILLS

Agile Project Management • Implementation • SQL • Jira • Team Building • Business Process Analysis • Technical Analysis • Risk Management • Time Management • Performance Monitoring Berhe Gebrekristos, PMP - page 1 of 1

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