Customer Service Bilingual

MICHELET (MIKE) LAGUERRE

** ******* ******** ******** ******* L8T 2T7 905-***-**** ********.********@*******.*** WORK EXPERIENCE

Bilingual Customer Service (French and English)

**/****- *******

Computershare Investor Services

Answer customer inquiries a timely efficient manner Employee share purchase plan services

ESPP, RSP, TFSA

Stocks

Common shares, Certificated shares, DRS shares, Dividend Reinvestment Plan (Drip) Corporate action

Rights, warrants, Debenture etc.

Bonds

Ontario savings Bonds, Estate of Israel bond

Oil Royalties

Bilingual Digital Marketing Manager/Advertiser (French& English) 08/2020 – 01/2022

Empire Marketing center

Make outgoing sales calls to Businesses

Manage Customers’ Facebook, Instagram & TikTok Accounts Create ad campaigns

Audience Targeting

Labour

09/2009 - 06/2020

R.H.I Canada Inc

Burlington Ontario

Operate forklift/ Making concrete forms/ Casting Nozzles Set up the Nozzles tables/ Pouring cement materials in cans/ Finish the Nozzles/Assembly Line work. Bilingual Customer Service (French and English)

07/2007 - 09/2009

SP Data /Bell Canada

Hamilton Ontario

Business and Residential Customer Service & Sales Representative Know Bell Canada business applications: Arics (Caprice French) Bcris, NM1, I-FACT Order max and the Usocs. Answer incoming customer service calls from small and medium business clients, handle customer complaints, process on average 30 calls per day. Responsible for selling Bell services such as internet, telephone lines Place outgoing sales calls to residential clients to sell Bell Express vu, internet and telephone. have received several sales awards and employee of the week awards Multilingual Guest Service

03/2003 - 05/2007

Punta Cana Grand Hotel

Dominican Republic Dominican Republic

Assisted in the execution and planning of events

Instructed lessons in aerobics, Latin dance,

Served as Master of Ceremonies for theatre productions Handled guest services and guest complaints

Received several employee of the month awards

Pest Control Technician

01/2001 - 02/2003

Terminix Haiti

SKILLS

. Fluent in French, Spanish, English and Haitian Creole Also Conversant in German 25+ years

. Web design and development Html / Css3 / JavaScript / PHP/WordPress / Photoshop / Word and Excel Outlook 5 +years

. Forklift Operation 10+ Years

. Production Line work 10+ years

. Strong Customer Service Skills 10+ years

. Facebook, Instagram and TikTok Advertising 2+ years

. Pest Control Technician 2+ years

EDUCATION

Mohawk College

Web Design and development Certificate

Hamilton Ontario

09/2016 to 06/2017

Universidad Interamericana de Puerto Rico

Diploma in Hotel Services and Entertainment

Dominican Republic

09/2004 to 11/2005

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