Cyber Security Help Desk

Montseratte Orozco

San Antonio, TX 214-***-**** ************@*****.***

LinkedIn Profile

CAREER SUMMARY

Recently graduated Cybersecurity professional with a B.B.A. in Cyber Security from UTSA and hands-on experience in government IT support through a high-impact internship with the U.S. Air Force. Recognized repeatedly by clients and team leaders for delivering exceptional help desk support, maintaining a positive attitude, and energizing team dynamics. Proficient in threat analysis, system troubleshooting, and secure network practices, with working knowledge of tools like Wireshark, Cisco Packet Tracer, VMware, Linux/Ubuntu, and PowerShell scripting. Known for being a fast learner, a natural leader, and a team-first collaborator who brings focus, resilience, and enthusiasm to every challenge. Ready to take on an entry-level Cybersecurity Analyst role and protect critical systems with confidence and heart.

EDUCATION

The University of Texas at San Antonio (UTSA)

Bachelor of Business Administration in Cyber Security Expected Graduation: May 2025

• Hands-on coursework in Python, JavaScript, Wireshark, Cisco Packet Tracer, and virtual machine environments (Linux, Ubuntu, VMware)

• Developed practical skills in ethical hacking by writing code and creating user accounts to trace unauthorized access attempts back to their source.

• Configured and managed network environments by setting up multiple user accounts across different routers to securely access shared systems.

• Applied Python programming to develop automated solutions and enhance problem- solving abilities, including creating a card game simulation to strengthen coding logic.

• Peer mentor in university leadership programs, demonstrating strong communication and teamwork

• Relevant Courses: Intrusion Detection and Incident Response, Cyber Crime Investigation Principles, Advanced Telecommunications Principles, Emerging Network Technologies

Texas Woman’s University

Completed foundational coursework before transfer

Courses: Macroeconomics, World History, Freshman Composition, English III CYBERSECURITY EXPERIENCE

Cybersecurity Intern – Randolph Air Force Base, San Antonio, TX May 2024 – June 2025

• Conducted advanced analysis of support ticket trends to identify gaps in service, improving resolution workflows and boosting technician efficiency

• Identified and responded to a critical security flaw with access to executive-level systems; initiated immediate countermeasures to protect sensitive data

• Provided hands-on support to AFPC users, troubleshooting technical issues and mentoring peers for higher team-wide efficiency

• Produced post-meeting technical summaries to ensure alignment across IT operations teams

• Utilized tools such as Wireshark and VMware to simulate environments and support vulnerability assessments

ADDITIONAL WORK EXPERIENCE

While not cybersecurity-specific, these roles underscore my leadership, work ethic, and people skills.

Bartender – Twin Peaks, Live Oak, TX

July 2022 – Present

• Set the tone for customer experiences with enthusiasm and professionalism

• Trained new hires, fostering a supportive and efficient work culture Server/Bartender – Mio Nonno, Flower Mound, TX

May 2021 – 2022

• Balanced bar responsibilities while delivering high-quality service

• Developed quick problem-solving skills and high-pressure communication Server – BJ’s Brewhouse, San Antonio, TX

August 2021 – June 2022

• Delivered a welcoming and memorable dining experience through strong interpersonal skills

Other Roles:

• Sterilization Tech – Dr. Preece’s Dentistry (Summer 2018)

• Retail Clerk – Calloway’s Nursery (2018 – 2020)

• Food Carrier – Papa John’s (2021 – Present)

AWARDS & LEADERSHIP

• Student Leadership Program, UTSA & High School

• All-District Team Player, Offensive Midfielder (2018–2019)

• Eagle Award Student Recipient (2017)

• AVID Program Graduate

TECHNICAL & PERSONAL SKILLS

• Technical Skills:

o Python, JavaScript

o Wireshark, Cisco Packet Tracer

o Linux, Ubuntu, VMware

o Microsoft Office Suite

• Soft Skills:

o High-energy communicator

o Driven and adaptable under pressure

o Bilingual: Fluent in English & Spanish

o Natural leader with strong mentoring abilities

BONUS: UNIQUE ACCOMPLISHMENTS

• Negotiated higher wages for food delivery drivers at Papa John’s

• Licensed Real Estate Agent – showcasing initiative and personal drive

• Tutored students in English and Spanish literacy

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