Customer Service Data Entry

DALIA HAIFA

**** ***** **** ** ******, Alabama 251-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Motivated healthcare management graduate with hands-on experience in remote healthcare operations, patient support, and administrative coordination. Skilled in communication, problem-solving, and technology-driven healthcare solutions. Looking to contribute to a remote healthcare management or customer service role where strong organizational and interpersonal skills improve patient outcomes and client sat

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EXPERIENCE

Healthcare Management Intern

CourMed (Remote) May 2025 – August 2025

Supported healthcare logistics and remote care service delivery for a leading concierge healthcare provider.

Assisted with administrative workflows, patient communication, and scheduling.

Developed and implemented a mock quality improvement project focused on telehealth appointment efficiency.

Participated in management team meetings to learn how leadership makes operational decisions.

Gained hands-on experience in HIPAA compliance, patient privacy protocols, and performance reporting.

EDUCATION

Bachelor of Science in Healthcare Management

University of Alabama at Birmingham Graduated: May 2025

GPA: 3.9 – SUMMA CUM LAUDECOMMUNICATION

CERTIFICATIONS

Certified Professional in Healthcare Management (CPHM)

HIPAA Certified

CPR Certified

SKILLS

Technical: EMR/EHR systems, Microsoft Office Suite, Google Workspace, Data Entry, Scheduling Software

Healthcare: HIPAA Compliance, Patient Services, Telehealth Support, Medical Billing Basics (1500/UB-04)

Soft Skills: Communication, Problem-Solving, Team Collaboration, Time Management

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