Customer Service Representative

Umar Farooq

Lahore, Pakistan ***************@*****.*** WhatsApp: 030********

Professional Summary

Customer Service Representative with 3 years of experience in logistics at Falcon Tech Solutions (2022 – 2025). Skilled in assisting customers with order tracking, shipment issues, and inquiries while ensuring high satisfaction. Strong communication skills with proven ability to build and maintain long-term customer relationships. Seeking to contribute to a remote U.S.-based support team with dedication and professionalism.

Key Skills

- Customer Service (Phone, Chat & Email Support)

- Logistics & Order Tracking Assistance

- Problem Solving & Complaint Resolution

- Strong English Communication (Written & Verbal)

- Microsoft Office / Google Workspace

- CRM Tools (Zendesk, Freshdesk, HubSpot)

- Time Management & Multitasking

- Relationship Building & Retention

Work Experience

Customer Service Representative – Logistics

Falcon Tech Solutions – Lahore, Pakistan 2022 – 2025

- Managed client inquiries, complaints, and shipment issues effectively.

- Provided accurate tracking updates and timely resolutions.

- Strengthened customer loyalty through clear communication and professional support.

- Coordinated with dispatch and operations teams to ensure service reliability.

- Consistently achieved KPIs including response time, accuracy, and satisfaction. Education

F.Sc (Intermediate in Science)

Superior College, Lahore – Year of completion

Additional Information

- Willing to work night shifts (U.S. time zones)

- Fluent in English (Written & Spoken)

- Equipped with stable internet & home office setup