Quality Assurance Customer Service

HEMANT H. AMIN

267-***-**** *********@*****.*** 1930 Stanlaake Drive, Apex, 27502

PROFESSIONAL SUMMARY

Demonstrated expertise in production operations, quality assurance, and team management, coupled with a strong track record of achieving optimizing operational efficiency. Skilled in executing printing and labeling tasks with precision, ensuring compliance with regulatory standards and delivering superior customer service. Proficient in SOPs, cGMPs, and inventory management, with a proven ability to drive business growth and foster collaborative team environments. EXPERIENCE

Print Technician Mar ‘23 - Present

Almac Group, Durham, NC

● Made sure labels for clinical trials were correct and followed the rules by doing printing and checking tasks for Almac Clinical Services labels very carefully..

● Helped things run smoothly in making labels available when needed by getting labels ready from different places like customers, vendors, and inside the company Production Operation Feb ‘22 - Feb ‘23

Almac Group, Durham, NC

● Ensured optimal quality control in the packaging process by operating and maintaining production equipment with precision and strict adherence to cGMP standards..

● Enhanced operational efficiency and minimized downtime by executing timely roll changes, resolving equipment jams, and conducting minor troubleshooting as necessary. Game Shop Owner/Manager Jan ‘21 - Feb ‘22

Smart Games, NC

● Directed and oversaw gaming operations and staff, ensuring adherence to house rules and fair payouts.

● Managed cash handling procedures and coordinated with security staff when necessary. Convenience Store Manager Apr ‘15 - Dec ‘20

Mayo Marina Mart, NC

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● Developed and tracked retail goals and objectives, ensuring alignment with company strategies.

● Built strong rapport with the retail team and customers to enhance customer satisfaction and loyalty.

Incoming Quality Assurance/Raw Material Sampler Jan ‘11 - Apr ‘15 Accupac Inc, Mainland, PA

● Verified accuracy of raw material/component labels and corresponding Certificate of Analysis.

● Sampled raw materials/components according to SOPs, CGMP, and customer specifications.

● Created material assay reports for components to meet customer specifications and inspected accordingly.

● Operated various forklifts and managed product receiving, shipping, and paperwork processing. Production Operator Apr ‘03 - Dec ’10

Accupac Inc, Mainland, PA

● Verified components on the packaging line as per batch production documents before filling the product.

● Operated filling and labeling equipment according to production documents to maintain product quality.

Production Packaging Feb ’01 - Mar ‘03

R & B Inc, Colmar, PA

● Processed and packed customer orders accurately and timely.

● Used mobile equipment to retrieve products from warehouse locations.

● Maintained cooperative team relationships to ensure efficient workflow. EDUCATION

Associate Degree in Accounting (Course Completed: 30 credits)) Montgomery Community College - Blue Bell, PA

Bachelor of Business Administration in Accounting (Course Completed: 3 years) M.S. University - Baroda, Gujarat

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