Customer Service Support

MOHAMMED SAMIUDDIN SIDDIQUI

Brooklyn, NY ***** +1-551-***-****

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Bilingual Customer Service & Operations Professional PROFILE

Customer-centric professional with 15+ years of experience across banking, healthcare, e-commerce, and hospitality. Expert at solving complex client issues, streamlining processes, and mentoring teams. Recognized for empathetic communication, cross-functional collaboration, and driving customer retention. KEY STRENGTHS

Customer Experience & Conflict Resolution

Team Leadership & Coaching

KYC/AML Compliance • Process Optimization

Bilingual Communication (Arabic & English)

Microsoft Office Suite & Digital Tools

PROFESSIONAL EXPERIENCE

Govac Time – Customer Service Cashier Brooklyn, NY Jan 2024 – Present

Deliver prompt issue resolution, sustaining top customer satisfaction.

Implement revenue-boosting sales strategies and manage inventory control.

Train and mentor new staff on service and safety standards. Amazon.com – Account Health Support Specialist Hyderabad, India Jun 2019 – Jan 2023

Guided sellers on policy compliance and performance optimization.

Conducted proactive account reviews to prevent disruptions.

Partnered with internal teams to execute corrective actions and education plans. UnitedHealth Group – Subject Matter Expert Hyderabad, India Mar 2016 – Jun 2019

Provided bilingual support for U.S. health insurance members.

Coordinated care with hospitals, physicians, and pharmacies.

Ensured regulatory compliance while resolving complex inquiries. FactSet – Financial Language Analyst Hyderabad, India Mar 2015 – Mar 2016

Researched private equity/venture capital firms across the MENA region.

Analyzed financial documents and maintained accurate stakeholder data.

Leveraged Arabic/English fluency to strengthen client relationships. Tata Consultancy Services – Senior Process Associate Hyderabad, India Jun 2011 – Dec 2013

KYC/AML: Performed periodic reviews and AML screenings; escalated suspicious activity.

Loan Ops: Verified loan documentation and streamlined approval processes. EDUCATION & CERTIFICATIONS

B.A. in Arabic Language – Osmania University, India

Fazilat – Jamia Nizamia Islamic University, India

Advanced Diploma in Modern Arabic – EFL University, India

Communication Skills Course – NIIT, India

LANGUAGES & TECHNICAL SKILLS

Languages: Arabic, English, Hindi & Urdu

Technical: MS Word, Excel, PowerPoint, WordPerfect; fast/accurate Arabic & English typing

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