Customer Service Strategic Planning
Resume:
WHITNEY WATSON
Indianapolis, IN ***** 904-***-**** ***************@*****.***
SUMMARY
Seasoned Manager with broad experience in both team leadership and project delivery. Possess
strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for
maximum efficiency. Proven track record of driving process improvements, enhancing productivity,
and implementing innovative solutions. Skilled in building strong relationships across all levels of an
organization to achieve business goals.
Hardworking and motivated professional with several years of experience and record of success in
industry. Solid history balancing team performance, customer service targets and business
objectives. Dedicated to working closely with employees to maximize productivity and optimize
procedures. Decisive leader with good planning and organizational skills.
SKILLS
* Customer service * Shift management
* POS operation * Banquet coordination
* Cash management * Scheduling optimization
« Inventory control * Payroll administration
* Event planning * Team leadership
* Team collaboration « Employee onboarding
* Time management * Project planning
* Communication skills * Decision-making
* Problem resolution * Strategic planning
* Training staff * Task delegation
* Attention to detail * Shift scheduling
* Multitasking ability * Expense tracking
* Sales techniques * Staff development
« Performance improvement * Goal setting
EXPERIENCE
03/2025 - Current Server/Bartender
Athens On 86th Street - Indianapolis, Indiana
* Provided friendly and attentive service to guests in fast-paced
environment.
* Assisted with taking customer orders and ensuring accurate delivery
of meals.
* Maintained cleanliness and organization of dining area.
* Managed cash register transactions and processed payments
accurately.
« Engaged with customers to enhance dining experience and
encourage return visits.
* Supported team members during busy shifts by sharing workload
pel a
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