Services Representative Integration Engineer

Larry J. Champlain

Eagle Point, OR ***** 848-***-**** **********@*****.*** http://www.linkedin.com/in/larry-champlain- 1152b821b

PROFESSIONAL SUMMARY

Client facing Product Development-Operations Integration Engineer with more than 20 years of considerable experience encompassing installation, configuration, manual and automation testing, analysis, and modification/repair of voice and call data networking systems. Primary technical services representative for high revenue, commercial clients. Effective team members with demonstrated capacity to contribute to the successful completion of projects in accord with scheduled deliverables. Proficient working within a lab environment to define and execute test plans in facilitation of customer requirements. Personally established standards of quality as a professional possessing advanced technical and analytical skills. Committed to cultivating knowledge of emerging industry trends and technology.

Certifications

Voice Over IP, NOC Training, Fiber Optics, BNC connectors, PCS 1900, Advanced BSS, Cisco CCNA, CCNP, SS7 Network Operations and Maintenance, RFS Cable wave, DMS Super node Systems Maintenance, DMS Translations, DMS Super node Advanced Hardware, DMS Super node line using servord, DMS Hardware Architecture, Lucent 5ess switch training, DMS Super node enhanced network (ENET) Hardware, Advanced QTP professional

EXPERIENCE

Manhattan Telecom – Senior Tier 3 Voice Engineer – (June 2022-December 2024)

Led design and deployment of VOIP and SIP-based solutions across hosted and on-premise environments

Delivered Tier 1-2 enterprise support across voice, video, and IP traffic.

Integrated cloud, hybrid, and SBC infrastructure with compliance to Kari’s Law and Ray Baum’s Act.

Utilized tools like Wireshare and STIR/SHAKEN protocols for security and diagnostics

Worked with Avaya, Cisco, Oracle, telephony and UC products, Polycom, ADTRAN IADs security platforms, Robocalls mitigation, STIR/SHAKEN, VoIP troubleshooting Tools

Completed Mitel Tickets per customer requests

Windstream Communications/BroadView – Senior Product Development Engineer – (January 2013-June 2022)

Install, configure, and deploy Cisco routers, switches, ASA firewalls and Access Points

Provide SIP Certification for customer devices

Configure voice gateways, switches, routers, fire walls and PBXs for SIP operation

Implement test plans to integrate new CPEs with existing class 5 Softswitch & hosted IP-PBX solution

Manage software releases and upgrades on Cisco/Juniper devices and Linux platforms

Provide technical support and troubleshooting for VoIP systems and related network issues

Maintain up-to-date documentation of network configurations and procedures

Collaborate with engineering teams to develop and improve VoIP infrastructure and service offerings

Conduct functionality and load testing of new ‘SILHOUETTE' (cloud based hosted IP-PBX system) software releases, using both SIP and MINET protocols

Troubleshoot Mitel phones connected both locally and remotely using Mitel Border Gateway

Implement, maintain, and support MiVoice Border Gateway MBG

Consult with potential clients/providers to configure, test and troubleshoot SIP trunks through SBC

Collaborate with hosted IP-PBX developers to resolve field issues by recreating customer environment in the lab

Develop SIP call scenarios using SIPP for performance testing

Test, evaluate, set up, install, configure, and customize VMWare VDI virtualization environment

Provide support for VMWare virtualization of Windows and Linux

Design, document, implement, and provide operational support for operating system software upgrades, operating system patch testing and deployment, and application migration to new virtualization platforms

Test and performance monitoring of migrated virtualized servers for resource usage and efficiency in design of new infrastructure

Apply industry best practices on VMWare and 3rd party integration

Security administration and configuration, including mechanisms and methods to secure servers to meet stringent security requirements, reducing exposure to unauthorized access or exploitation

Research, configure and apply appropriate security patches, and disable services as needed to secure VMWare environments

Design, configure and support Cisco UCS system upgrades

Plan, design, and troubleshoot Cisco and Juniper network routers and switches, wirelessly and within LAN

Configure networks on Cisco and Juniper routers using OSPF, BGP and ISIS

Maintain, upgrade, and troubleshooting existing infrastructure equipment and configurations

Provide ongoing support to remote field technicians

Monitor and analyze protocol communication to determine IT security best practices

Create and utilize network design documents and presentations (PowerPoint and Visio) for distribution to leadership

Use working knowledge of IP networking concepts (NAT, TCP/IP, SIP, VOIP, Multicast.) and TELCO technologies (T-1, T-3, MPLS, Frame-relay, ISDN, Pri/Bri) to set up and troubleshoot user issues

Troubleshoot Layer 2 switching technologies (STP, VLANs, VTP, trunking.) and wireless Networking 802.11x

Configure and install wireless AP's and routers, including security and encryption design and setup for WEP, WPA, WPA2, MAC ID filtering

Conduct site surveys to ensure proper, secure, and optimized signal usage for indoor/outdoor WLAN Installation

Provide DNS/DHCP and IP address management

Use knowledge of silhouette, MBG and SBC, Asterisk PBX, Wireshark, and Packet tracing SIP to mitigate any variance risk within company and client system installation and configuration

Configure and maintain Meta Switch

Provided product and feature evaluation and recommendation of customer's products

Develop Requirement Traceability Matrix, test plan and test cases using comprehensive understanding of product and client requirements

Install and test SD-WAN, Nobelic, Cisco Wi-Fi routers and cameras

additional experience

Comcast Cable Enterprise Technology – Senior Test Engineer 3 – (April 2008 – January 2012)

ADAX - SS7 Engineer – (March 2007 – April 2008)

Vero Systems Software Engineer – (October 2005 – March 2007)

XO Communications - Switch Translations Engineer – (February 2002 – October 2005)

Education

Some College: Information Communication Technology, 09/2002

Middlesex County College - Middlesex, NJ

United States Army

Ft Leonard Wood MO. - E-5 1980+1989 (9 years)

CERTIFICATIONS

Voice Over IP, NOC Training, Fiber Optics, BNC connectors, PCS 1900, Advanced BSS, Cisco CCNA,

CCNP, SS7 Network Operations and Maintenance, RFS Cable wave, DMS Super node Systems Maintenance, DMS Translations, DMS Super node Advanced Hardware, DMS Super node line using servord, DMS Hardware Architecture, Lucent 5ess switch training, DMS Super node enhanced network (ENET) Hardware, Advanced QTP professional.

Skills

Network troubleshooting

Telecom billing systems

Unified communications

Network design

Call routing

Video Conferencing

Hosted voice services

Voicemail systems

PBX administration

SIP trunking

Contact center solutions

Telephony security

Softphone configuration

VoIP protocols

Session border controllers

Cloud-based telephony

Call recording

Real-time transport protocol

VoIP monitoring tools

Audio codes

Voice gateways

Telecom engineering

QoS optimization

Voice over IP expertise

IVR development

Customer support

Switches and routers

Network monitoring

Teamwork

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Excellent communication

Organizational skills

Team collaboration

Team leadership

Active listening

Effective communication

Decision-making

Adaptability and flexibility

Relationship building

Field installation

Team building

Self-motivation

Equipment, installation and maintenance

Network configuration

Technical troubleshooting

Interpersonal skills

Analytical thinking

Goal setting

Risk assessment

Professionalism

Device configuration

Preventive maintenance management

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