Customer Service Representative
Resume:
Chyanne Evans
Fort Worth, TX *****
Email: ****************@*****.*** Phone: 817-***-****
Professional Summary
Dedicated and motivated customer service professional with over 8 years of experience in inbound and outbound communication, problem-solving, and client relationship management. Skilled in resolving customer concerns efficiently while maintaining a positive and professional demeanor. Seeking to leverage expertise and leadership skills to contribute to a growing company and advance into a leadership role.
Work Experience
Customer Service Representative
Laguna Tools – Fort Worth, TX
February 2025 – Present
- Manage high-volume incoming and outgoing calls and email communications with customers.
- Provide follow-up support, ensuring customer inquiries and concerns are resolved in a timely and professional manner.
- Document and update customer accounts accurately with notes, order updates, and service resolutions.
- Collaborate with internal teams to deliver excellent customer experiences and improve service processes.
Collections Specialist / Customer Service Representative
Bridgecrest – Fort Worth, TX
Present (prior to Laguna Tools)
- Resolved customer concerns and escalations related to payments and account issues.
- Educated customers on payment methods and account policies.
- Maintained accurate records through account updates and detailed call notes.
- Directed customers to appropriate departments for specialized assistance.
Customer Service Representative
American Standard – Irving, TX
November 2022 – September 2024
- Handled 90% inbound calls and 10% email communications to resolve customer concerns.
- Researched and identified root causes of issues to provide effective solutions.
- Followed up on customer issues involving payments, title work, and service requests.
- Maintained compliance with company policies and legal standards.
Customer Service Representative
RealPage Inc – Richardson, TX
April 2021 – December 2022
- Assisted clients with business needs and document preparation.
- Processed orders, ensuring accurate pricing and contract agreements.
- Utilized Microsoft Excel to manage and organize large datasets with attention to detail.
- Provided strong multi-tasking and problem-solving support in a fast-paced environment.
Customer Service Representative
ADT Security Services – Irving, TX
May 2018 – February 2021
- Supported customers with life-safety system updates, billing questions, and technical troubleshooting.
- Delivered clear and empathetic communication to enhance customer satisfaction.
Customer Service Representative
Telvista – Dallas, TX
December 2016 – May 2018
- Handled both inbound and outbound calls to resolve customer questions and concerns.
- Provided start-to-finish support to ensure complete issue resolution.
Sales Associate
ETech Communications – Dallas, TX
June 2014 – December 2016
- Engaged with customers to identify needs and present solutions.
- Negotiated sales terms, prepared agreements, and built lasting customer relationships.
Education
Associate's Degree in Dental Assisting, Kaplan College – Dallas (2014)
Associate's Degree in Child Development, San Diego City College (2011)
High School Diploma, Grossmont High School (2009)
Skills
• Inbound & Outbound Customer Service
• Call Center Operations
• Microsoft Office Suite (Excel, PowerPoint, Outlook)
• Account Management
• Technical Support & Troubleshooting
• Team Collaboration & Leadership
• Strong Communication & Problem-Solving
• Data Entry & Documentation
• Collections and Payment Processing
Certifications
• Driver's License – Valid
• CompTIA A+ Certification
Contact this candidate