Data Entry Social Media
Resume:
JOCELYN SIMMONS
EDUCATION
Bachelor of Science (B.S.)
Central Connecticut State University
May 2002
SKILLS
Customer Experience & Claims Management
Conflict Resolution & Client Relations
Digital Marketing & Social Media Strategy
Project Management & Operations
Website Design (Wix,)
CRM Tools: Honeybook, Click Up, Monday
Microsoft Office Suite Google Workspace Zoom Teams
Typing 85 WPM Data Entry System Navigation
ACHIEVEMENTS
Award/Achievements
CHEI Award 2001 & 2002
WORK EXPERIENCE
Claims Representative
Progressive Insurance – Austin, TX 2018 – present
Manage inbound claims, provide follow-up expectations, and resolve customer issues with empathy.
Handle urgent requests (rental, towing) while maintaining accuracy in data entry.
Diffuse escalated situations using the HEAT model (Hear, Empathize, Apologize, Take action).
Recognized for delivering customer-first service in high-volume environments.
Co-Owner Director of Client Relations & Digital Strategy
Dante Davis Design, Texas 2018 – present
Lead client relations, account management, and digital strategy for a creative agency serving nonprofits, cultural events, and high-profile clients.
Direct website builds, branding campaigns, social media management, and SMS marketing.
Manage proposals, contracts, budgets, and project timelines to ensure on-time delivery.
Build strong client partnerships leading to repeat contracts and referrals.
Key Achievements:
Directed branding and campaigns for Juneteenth NYC, Juneteenth Atlanta, Women in Music, and Pre-Grammy events.
Partnered with Grammy-winning producer Devine Evans on national-level projects.
Launched client websites that improved engagement and SEO performance.
PROFESSIONAL OVERVIEW
Dynamic professional with 15+ years of experience in claims management, customer service, project operations, and digital marketing strategy. Proven ability to build client relationships, resolve complex issues, and deliver results in both corporate settings (Progressive Insurance) and entrepreneurial leadership (Co-Owner of Dante Davis Design). Known for a customer-first approach, process improvement mindset, and the ability to bridge creativity with business operations to achieve long-term success.
CONTACT
**********@*****.***
Austin, TX USA
https://www.linkedin.com/in/jocelyn-davis-8a0a08192/
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