Call Center Customer Service

EMMANUEL KLASS NKADIMENG

**** ***** **** *** * Tuva Street Midrand 1685

082******* / 078******* *******************@*****.*** 05/08/2012 - 08/08/2015

**/**/**** - **/**/2019

**/**/**** - **/**/2021

November 2022 - To date

2019

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

Shoprite DC

Inventory clerk

-Cycle Count

-Production Clerk

-Stock Controller

Dischem (Midrand warehouse)

DC Machine Operator (Reach truck)

-Monitoring and evaluation of maintenance installation of equipment

-Controlling the usage of machinery

-Leading the team on how to operate the resources being used

Alteon Bytes (Vodacom)

Contact Center Consultant (Customer service)

-Inbound and outbound (Call center)

-Escalate queries to relevant department

-Evaluate problems and complaints of customers and provide solutions.

Clientele

Outbound Agent (Telesales)

-Upsell product and service

-Customer service

-Evaluate problems and complaints of clients

-Obejection handling

EDUCATION

Unisa

Criminology

Continues

SKILLS

Good special awareness as I was a

Reach truck operator Detail oriented

Ability to control and operate

equipment Excellent interpersonal,

customer services and

communication skills. Good data

entry and typing skills

Ponelopele Oracle Secondary School 2012

Metric

Diploma

REFERENCE

Piet Maponya - Shoprite DC

Shift supervisor

074*******

Themba Sondlana - Dischem warehouse

Supervisor

072*******

Martha Ndongeni - Altron Bytes

Supervisor

078*******

Nunto Dingato - Altron Bytes

Team Leader

082*******

AVAILABILITY

Immediately

Contact this candidate