Customer Service Representative
Resume:
Deochia Gunter
Columbia, SC *****
********@*****.***
Professional Summary
Accomplished versatile team member able to take on any required task and adapt to changing conditions with resourceful and hard working mindset. Dedicated to business success, eager to learn more about the business and growing skills and to advance professionally. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Willing to relocate: Anywhere
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Work Experience
OTR Truck Driver
Western Express-Richmond, VA
July 2024 to Present
• Delivered goods and materials to various locations across the country, ensuring on-time and safe transportation
• Maintained accurate records of mileage, fuel usage, and delivery times for each trip
• Performed routine inspections of vehicles before and after trips to ensure proper functioning and safety compliance
• Adhered to all traffic laws, regulations, and company policies while operating commercial vehicles
• Communicated effectively with dispatchers to receive instructions, update delivery status, and report any issues or delays
• Managed time efficiently to meet tight schedules and deadlines for multiple deliveries
• Coordinated with warehouse staff for loading and unloading of cargo in a timely manner
• Ensured proper securing of cargo using straps, chains, or other appropriate methods as required by load specifications
• Utilized GPS navigation systems to determine the most efficient routes for each trip
• Responded promptly to any mechanical issues or emergencies encountered during trips by contacting maintenance personnel or roadside assistance services as needed
• Maintained a clean and organized truck cabin at all times for comfort and safety purposes
• Followed established procedures for handling hazardous materials in accordance with DOT regulations when applicable
• Collaborated with customers at delivery locations to verify shipment details, obtain necessary signatures, and resolve any discrepancies or complaints professionally
• Demonstrated strong customer service skills by providing friendly interactions with clients during pickups/deliveries
Bus Operator/Driver
RATP Dev-Columbia, SC
February 2025 to August 2025
• Class B endorsement
• public passenger transportation
• follow fmsca guidelines and regulations
• scheduled stops & pick ups
Customer Service Representative
Equus Workforce Solutions-Columbia, SC
December 2022 to February 2024
• Assist with developing social media posting through several avenues
• Contribute with creating guides for events hosted by the agency
• Provide services and directions to patients/customers
• Scheduling appointments
• Handling sensitive client information in a safe professional manner Client Service Representative
Teleperformance-Columbia-SC Bank of America
May 2023 to August 2023
Taking inbound calls
Currently training
Client Service Representative
US Tech Solutions-Columbia, SC
September 2022 to December 2022
Taking inbound calls from members & doctors offices Making outbound calls to members & doctors offices Noting every call
General break & lunch
Microsoft team training
Temporary assignment
Medicare Advantage customer service
Claims customer service
HIPPA laws
PII/PPI
Medicare prescription plans
Medicare part D
Client Service Representative
Apidel Technology-Columbia-SC
September 2021 to July 2022
• Client service representative taking inbound/outbound calls
• Associated with enrollments for benefits through various companies
• Call guides for information
• Team members chats & outlook emails
• Weekly scores for phone editing
• Note taking for every call
•
Drill Sergeant Reese Cleaning Team
Cleaner-Columbia-SC
September 2021 to November 2021
Cleaning dining facilities
Team work
Maintaining cleanliness for soldiers
Temporary DFA work
Customer Service Representative
Teleperformance-Columbia-SC
November 2019 to January 2021
Call center representative
Medicare trained
Accuracy dealing with PHI
Good tone of voice
Inbound & outbound calls
DFA
Fort Jackson-Columbia, SC
February 2019 to August 2019
Cleaning dining facilities for soldiers.
Telemarketer
GS4 Security-Columbia, SC
January 2019 to February 2019
dial pad answering system
Learn to multitask
Team Member
Michaels Arts and Supplies-Columbia, SC
June 2018 to August 2018
Cashier, & maintenance work (janitorial)
Team Member
Little Caesars-Columbia, SC
June 2017 to November 2017
Picked up and moved boxes weighing (10-30lbs)
Built and maintained effective relationships with peers and upper management. Drove team success by completing jobs quickly and accurately. Looked for ways to go above and beyond job requirements, which lead to cashier. Worked hard to learn all required tasks quickly and maximize performance. Stocked and rotated inventory regularly.
Developed empathetic client relationships and earned reputation for exceeding sales goals. Trained new employees on company customer service policies and service level standards. Educated customers on product and service offerings. Bojangles Crew Member
Bojangles-Columbia, SC
April 2016 to June 2016
Biscuit maker
Lifting 30-40lbs daily
Great teamwork
Time Management
Education
High school or equivalent
Richland Northeast High School-Columbia, SC
August 2014 to June 2018
Diploma
Richland Northeast High School
Skills
• Medical billing
• Staff development/training Money handling Safety understanding Cleaning skills Customer relations Organized Dependable and reliable Excellent multi-tasker Experience (2 years)
• Marketing
• Cash register
• Customer Service
• Typing
• Customer service
• Microsoft Office
• Truck driving
• Manual transmission
• Mechanical knowledge
• Telemarketing
• Training & development
• Growing Experience
• Medical terminology
• Tractor-trailer
• HIPAA
• Cash handling
Certifications and Licenses
Air Brake Endorsement
CDL
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