Customer Service Accounts Payable
Resume:
Ashley Wheatly
Poughkeepsie, NY 12601
**********@*****.***
Objective:
To advance in data technologies, bookkeeping and customer service Education:
Ashworth College Online
Bookkeeping November 2020
Ridley & Lowell Poughkeepsie, NY
Electrical Systems Technologist December 2013
SUNY Dutchess Poughkeepsie, NY
Associates in Applied Science: Liberal Arts/Humanities May 2008 Poughkeepsie High School Poughkeepsie, NY
Regents High School Diploma June 2001
Certifications:
National Association of Certified Public Bookkeepers February 2021 Notary Public May 2023
CDL certified June 2025
Work Experience:
NYSDOT, Poughkeepsie, NY October 2024 – September 2025 Traffic Systems Technician 1
-Install, maintain, troubleshoot, and repair mechanical and electrical systems for traffic signal operations
-Work outside safely in active work zones
-Safely operate aerial lifts above traffic
-Reading blueprints and schematics
-Updating inventory and completing work order systems
-Inventorying state-supplied tools and equipment on work vehicles
-Inspect contractor installed equipment
-Respond to regional and statewide emergency situations Taconic DDSO, Wassaic, NY October 2023 – August 2024 Executive Secretary and Administrative Office Assistance/Accounts Payable Clerk
-Audit Procurement logs and receipts
-Reconcile P-card charges in State Financial System
-Process payments in E-Settlement system
-Confirm goods/services have been received prior to payment
-Maintain paper and Electronic files
-Provided administrative and clerical support
-Confirmed/itemized shipments and inventory via spreadsheets and communicating with Vendors
-Controlled expenses by processing, verifying and reconciling invoices/credit card accts Municipal Emergency Services, Poughkeepsie, NY January 2022-September 2023 Administrative Customer Service Rep/ Accounts Payable Clerk
-Provided administrative and clerical support
-Resolved complaints, and answered questions for various first responders
-Create detailed reports reflecting sales of items on HIRE report for state
-Communicate closely with vendors, sales reps, and accounting departments
-Create quotes of first responder equipment for various municipalities
-Provided financial, administrative and clerical support
-Controlled expenses by processing, verifying and reconciling invoices/credit card accts
-Confirmed/itemized shipments and inventory via spreadsheets and communicating with Vendors Urban Green Builders, Poughkeepsie, NY June 2021-January 2022 Finance Manager/Bookkeeper
-Provided financial, administrative and clerical support
-Controlled expenses by processing, verifying and reconciling invoices/credit card accts - Confirmed/itemized shipments and inventory via spreadsheets and communicating with vendors
-Balance and maintain subsidiary accounts and ensure legal requirements compliance -Developed and organized system to account for financial transactions, maintain general ledgers
-Work closely with Accountant for submittal of tax documents MPI Inc., Poughkeepsie, NY October 2017-November 2020 Accounts Payable Coordinator/Labeling Technician
-Provided financial, administrative and clerical support
-Controlled expenses by processing, verifying and reconciling invoices/credit card accts
-Confirmed/itemized shipments and inventory via spreadsheets
-Designed specified requirement labels for machines according to machine specifications and machine language
-Completed instruction manuals for machines as well as warranties for consumers Astar Cooling & Heating, Poughkeepsie, NY June 2017-September 2017 Customer Service Representative
-Answering phones, scheduled service calls and yearly maintenance for customers
-Assisted with customer inquiries, problem solved and negotiated service plans
-Created and maintained spreadsheets
Petro Inc., Poughkeepsie, NY November 2016-June 2017 Customer Service Specialist
-Scheduled and dispatched oil and maintenance technicians to customer locations -Assisted with customer retention
-Negotiated customer prices, service plans as well as resolved payment/billing issues USIS, Pearl River, NY March 2014-June 2016
Data Technician
-Running and terminating patch copper and fiber conductors for various data circuits in commercial locations -Terminating patch cords
-Set up and tested equipment and systems in commercial locations Nexxlinx, Newburgh, NY August 2013-November 2013
Customer Service Representative
-Activated/deactivated member accounts
-Problem solving inquiries and obtaining payments
-Managed company website
The Devereux Foundation, Red Hook, NY January 2007-June 2013 Residential Counselor
-Provided emotional support for residents with developmental, emotional and behavioral issues
-Assisted with daily living skills and problem solving - 1:1 patient care
Alamo EMS, Poughkeepsie, NY September 2004-November 2008 Health Call Representative
-Provided answering service for 10+ medical agencies including hospitals and private practices
-Activating emergency surgery teams
-Problem solved staffing issue for various nursing homes and hospice facilities
-Scheduled healthcare classes and transportation for medical professionals Skill Highlights:
-Proficient with Microsoft Word, Excel, Publisher, Netsuite, Epicore, and SFS - Working knowledge of Powerpoint and Quickbooks.
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