Service Representative Customer

KATHLEEN TERLIZZI

Technical or Customer Service Representative

Wauwatosa, WI 53226 414-***-****

***********@*****.***

Engineer with background in developing and testing projects in different work environments. Sales experience with HP Printers. Weekly client interface for Hospice organization. Work Experience

HP Printer Product Representative Sept 2015 – Jan 2016 MarketSource Wauwatosa, WI

In-Store product sales representative for HP Printers in Best Buy. Assisted shoppers with product knowledge of capabilities and advantages of HP Printers. Systems Programmer Analyst Mar 1989 - May 1993

GE Med Systems New Berlin, WI

Developed requirements documents/specs for medical imaging device network connectivity. Project lead for work with vendors of other companies. Software validation for Medical Image workstation. Software Engineer/Developer/Programmer Sep 1986 - Jan 1989 General Dynamics Fort Worth, Texas

Maintained existing application and designed and programmed new applications for F-16 cockpit display system. Tested new software prior to delivery to Test Group. Volunteer

Weekly Patient Check-in Phone Volunteer Sep 2020 - Present Harmony Cares Hospice

Call clients weekly to determine supply needs and concerns and report to staff. Projects

Android App submitted to Google Play Store Present In the process of being published.

Children's Book: The Mouse in the House Sep 2015 - Present Wrote and illustrated a children's book published in 2015. Education

MATC Sep 2020 - May 2024

Computer Application Development

Marquette University Sep 1992 - May 1994

MBA – first year

Miami University Dec 1986

Bachelor of Science Pre Engineering

Case Western Reserve University Dec 1986

Bachelor of Science Systems Engineering

Awards

Nominated to NHLS

MATC

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