Office Administrator Revenue Cycle

Dawn Shell Putman

336-***-**** ***********@***.*** Winston Salem, NC 27107

SUMMARY

Dynamic financial clearance specialist with proven expertise at C3 Revenue Cycle Solutions in insurance verification and benefits coordination. Recognized for exceptional problem-solving abilities and meticulous attention to detail, successfully leading teams and training new employees to enhance operational efficiency. Committed to delivering outstanding patient service while ensuring billing compliance.

SKILLS

Very professional, organized, and reliable

multitasker

insurance verification

financial clearance

benefits coordination

claim processing

billing compliance

insurance onboarding

effective communication

problem solving

attention to detail

time management

Multitasking capacity

Excellent communication

Critical thinking

EXPERIENCE

Remote Financial Clearance Specialist, C3 Revenue Cycle Solutions, October 2023-Current Tampa, Florida

Clear patient for financial clearance related to the appointment, verify insurance benefits. Team lead and trainer for new employees. Assign coordination of benefits of insurance plans. Apply insurance ID and policy numbers to correct accounts. Determine if patient is self-pay or charity. Correct patient demographics to run eligibility using Epic and Cerner EMR systems. Assistant Office Administrator, The Skin Surgery Center, January 2018-March 2019 Winston Salem, NC

Worked alongside the Office Administrator helping clear outstanding balances and checking insurances for denials at multi facilities and writing off small balances, filled in for the Administrator as needed doing accounts payable and checking balances for the other small office branches associated with The Skin Surgery Center. Office Administrator, Salem Gynecology, PLLC, December 2005-September 2017 Winston Salem, NC

Very proficient at multi-tasking and skilled at a variety of duties that include accounts payable and receivable, payroll, managing and maintaining patient accounts, scheduling surgery thru Epic EMR and verifying / onboarding Insurance. Coding and billing all procedures and assisting the physician with procedures along with other clerical duties daily. EDUCATION

Some College (No Degree)

Medical Terminology, Forsyth Community College, Winston-Salem, NC June 1995 Some College (No Degree)

Unit Secretary Course, Forsyth Community College, Winston-Salem NC June 1993 High School Diploma

Ledford High School, Thomasville, NC June 1987

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