Desktop Support Data Entry

Harvey E. Anderson

**** ******* **, *** **

Dallas, TX 75248

Cell: 214-***-****

Email : *************@*****.***

Harvey E. Anderson

Dallas, TX • 214-***-**** • *************@*****.***

IT CONSULTANT DESKTOP SUPPORT SPECIALIST

Resourceful IT professional with 15+ years of experience delivering end-user support, system deployment, troubleshooting, and IT project rollouts across corporate, healthcare, and government environments. Skilled in Windows 10/11 deployment, Active Directory administration, O365 support, and hardware/software repair. CompTIA A+ certified with multiple Python programming certifications.

CORE COMPETENCIES

End-User Support (Onsite & Remote)

Windows 10/11 Deployment & Imaging (SCCM, PXE, Flashdrive)

Active Directory (User/Group Management, Password Resets)

O365/Outlook Troubleshooting

Hardware Break/Fix & Peripheral Support

ServiceNow Ticketing System

Python, HTML5, CSS, JavaScript, SQL

Cable Management & Equipment Setup

PROFESSIONAL EXPERIENCE

Computer Science Student / Freelance IT Consultant

Nov 2024 – Present

Studying Python, web development, and additional programming languages.

Earned four University of Michigan Coursera certifications in Python.

Provide small business and personal tech support on request.

Robert Half – Desktop Support & Data Entry (Contract)

2024

Configured laptops, monitors, and peripherals in corporate environments.

Performed data entry for healthcare projects using Homecare-Homebase and Smartsheets.

TEKsystems – Denbury Inc. – Desktop Support

Dec 2021 – Jun 2022

Provided onsite/remote troubleshooting for hardware, software, and network issues.

Managed printer support, imaged PCs via PXE/SCCM, and performed AD account management.

Delivered Windows 10 and O365 technical assistance to internal/external users.

Various Corporate Clients (TEKsystems, CDW, Field Nation) – Deployment & Support

2020 – 2021

Executed Windows 10 migration projects for S&P Global and other clients.

Imaged and deployed PCs, handled ServiceNow tickets, and provided remote support for upgrade issues.

Robert Half Technology – Southcross Energy – Desktop Support

Mar 2019 – Mar 2020

Delivered desk-side and remote support for O365, hardware, and application issues.

Managed Active Directory accounts and trained users on new applications.

Parkland Health & Hospital System – Help Desk Support

Jan 2019 – Feb 2019

Provided call center and remote technical support for hospital staff.

Managed AD accounts, resolved O365 issues, and used ServiceNow for ticket tracking.

Harvey Anderson Computer Services – Owner/Consultant

2016 – 2018

Provided PC repair, deployments, network support, and end-user training for residential and small business clients.

EARLIER EXPERIENCE (2005 – 2016)

Level 2 Desktop Support & Field Technician roles with Modis/HPE/JCI, TEKsystems/NTT Data, Apex/EY, Unisys, Vistronix/EPA, and SAIC/EPA.

Delivered break/fix support, OS migrations, application installations, and AD account administration.

Supported major software deployments including AutoCAD, Revit, and enterprise security/encryption tools.

EDUCATION & CERTIFICATIONS

CompTIA A+ Certified Computer Technician – MicroTrain, Chicago, IL

University of Michigan (Coursera) – Python Programming Certificates (2023)

oProgramming for Everybody

oPython Data Structures

oUsing Python to Access Web Data

oUsing Databases with Python

Roosevelt University – Computer Science Program (1.5 years)

Harold Washington City College – Data Processing Certificate

TECHNICAL SKILLS

Windows 3.1–11 • Linux • macOS • ServiceNow • SCCM • Bomgar • VMware • MS Office 2003–O365 • Python • HTML5 • CSS • JavaScript • PHP • SQL • MS Access • MS Excel

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