Customer Service Team Member

Professional Summary

Accomplished and energetic team member with strong organizational and prioritization skills. Known for a positive outlook and eagerness to expand knowledge and abilities. Demonstrates adaptability, reliability, and excellent customer service in fast-paced environment

Skills

Excellent customer service

Team player with strong collaboration skills

Time management and organizational abilities

Multi-tasking in high-pressure environments

Cooking and food preparation

Adaptability to changing work environments

Experience

Grocery Team Member

Hy-Vee Inc., West Des Moines, Iowa

September 2019 – December 2019

Provided immediate and attentive assistance to customers.

Ensured fresh and appealing displays by maintaining clean, stocked, and organized shelves.

Maintained accurate signage and pricing.

Complied with health, sanitation, and safety procedures.

Properly stored excess stock and operated grocery equipment safely.

Cook/Cashier

Namaste Nepal Food, Sunnyvale, California

February 2020 – November 2022

Greeted customers, processed orders, and handled payments (cash, card, mobile).

Provided menu information and promoted specials.

Prepared ingredients, cooked, and assembled menu items according to standards.

Maintained portion control and consistent food presentation.

Assisted with food truck setup, shutdown, and supply management.

Operated point-of-sale system and balanced cash drawer at shift’s end.

Supported team operations by adapting to roles as needed (cooking, cashiering, cleaning).

Front-End Cashier

Alliance Gas Station, Sunnyvale, California

October 2022 – July 2023

Operated cash register and POS system with accuracy.

Processed payments (cash, credit, debit, mobile) and balanced cash drawer.

Issued receipts, refunds, and correct change.

Maintained cleanliness and organization of checkout area and store.

Restocked shelves, coolers, and displays.

Checked IDs for age-restricted items (tobacco, alcohol, lottery).

Followed safety procedures for fuel sales and store operations.

Reported suspicious activity and assisted coworkers as needed.

Worked flexible shifts, including nights, weekends, and holidays.

Assistance Manager

July 2023 – July 2025

Chevron Gas (July 2023 – July 2025)

Mountain View, California

Operated POS system for fuel, lottery, money orders, and in-store purchases.

Authorized fuel pumps and monitored transactions for safety.

Handled cash, credit, and debit payments accurately.

Followed Shell and Chevron safety and emergency protocols.

Checked IDs for restricted product sales in compliance with state/federal laws.

Reported safety hazards, spills, and leaks immediately.

Provided excellent customer service and promoted store programs.

Worked collaboratively with team members and maintained schedule flexibility.

Education

High School Diploma, GPA: 3.5

Bhanu Bhakta Higher Secondary School, Tanahun, Nepal

Languages

English (Proficient)

Nepali (Fluent)

Hindi (Fluent)

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