Customer Service Grade 2

YONICE MAXWELL

Williams Field Plum Tree P.A St James

Email- *************@*****.***

Phone number- 876-***-****/876-***-****

Objective- It’s my goal to deliver my duties in your company to the fullest satisfaction by using my skills in customer service & marketing. Also, I would like to continue working for the betterment of the company, taking new responsibilities and any new task given to me.

EXPERIENCE

2011-2021

MARKETING AGENT/CUSTOMER SERVICE (TEAM LEADER)

MARKET TRACK

Duties:

Sell online products to customers

Enter the information on the website so customers can purchase their goods and services online.

I Manage a team consisting of 18 staff

I trained everyone

I provide direction and guidance to these individuals for them to achieve a certain goal.

I work well with Microsoft (Word/PowerPoint/Excel)

I help with payroll

I ensure that all staff have a clear understanding of all deadlines, therefore we can meet each deadline given to us on time.

2021-2023

Customer Service Agent (Supervisor)

Teleperformance

2023-present JetBlue (eulen Aviation)

EDUCATION

ANCHOVY HIGH SCHOOL (2005-2010)

SUBJECTS-CXCS:

FOOD AND NUTRITION GRADE 1

ENGLISH LANGUAGE GRADE 2

ENGLISH LITERATURE GRADE 2

SOCIAL STUDIES GRADE 2

INFORMATION TECHNOLOGY GRADE 2

HUMAN AND SOCIAL BIOLOGY GRADE 1

BIOLOGY GRADE 3

INTEGRATED SCIENCE GRADE 2

YOUTH ENHANCEMENT SERVICE (YES)/HEART TRUST NTA (OCTOBER-2010-JUNE 2011)

CERTIFICATE IN FRONT OFFICE AGENT LEVEL-2

NATIONAL VOCATIONAL QUALIFICATION (NVQ-J) LEVEL 2

GRANVILLE HEART TRUST NTA (AUGUST-2021-OCTOBER 2021)

CUSTOMER ENGAGEMENT ASSOCIATION JOB CERTIFICATE LEVEL-1 (NVQ-J)

SKILLS

Clear Communication skill

Ability to stay positive

I am very willing to learn new tasks.

I can do team organization and scheduling Am very flexible

I am good at multi-tasking

I am very reliable

ACTIVITIES

Netball

Group games to make staff feel comfortable working.

References

References

Name: Anthonia Watt

Title: Manager

Address: Market Track 1 Mangrove Way

Montego Bay, St. James

Phone: 876-***-****

Name: Kadiana Francis

Title: Manager

Address: 1598 Jamaica Crescent Cornwall Courts

Montego Bay, St. James

Phone: 876-***-****

Name: Pelle Collamti

Address: Johns Hall,

Johns Hall P.O, St. James

Contact this candidate