Support Specialist Analyst

Celesta Raczkiewicz

White Lake, Mi

Active Secret Clearance

www.linkedin.com/in/celesta-raczkiewicz-6269b75b

Profile

Versatile, inquiring and motivated Software Analyst who is passionate towards the user experience

Application Testing/Software Quality, Support, Implementation/Consultant, Mentoring and Training, Business Analysis, System / Client platform/GUI, Web based, API / Mobile testing

Active Secret Security Clearance

Key Skills

•Maintain, establish and perform objectives, dependencies and timelines for simultaneous projects with timely execution with little or no supervision

•Proactive attitude, strong problem-solving skills, with willingness to calaborate and contribute

•Analyze requirements, process flows and technical diagrams and translate into effective scenarios, user stories, test cases and test plans

•Long standing support, customer service and end user training / mentoring

•Knowledge of writing queries and update scripts using SQL for test output & data validation purposes

•Mobile device testing (Android, iOS and Emulators)

•Technical writing and customer process documentation

•CRM, Software licensing, Payment Processing, Billing and Reporting

•SQL, Jira, Agile /Scrum methodology, SDLC, HP QC, ALM, IIS, SharePoint, Confluence, TFS, Test Management, Visual Studio, Version One, EAIC and API Testing, VMware and Hyper-V, Sage, Great Plains, GP, Microsoft Project, Visio, Access, SnagIt, Windows and Microsoft Office

Senior Application Tester Software Quality - Remote 09/2020 – 08/2025

BigBear AI Federal - ProModel Government Services, Columbia, MD

•Perform manual QA Testing against the AST product development work for the US Army

•Support Army SME within the Prod environment

•Performed scrum master like duties Prior to the company moving the project into SAFe Agile

•Reduced agile team rework by 70% by Collaborating with BA’s, SME's & Dev to better understand the business requirements, specifications and necessary flow of new application features for functional testing

•Sucessfully kept momentum of project development flowing by proactivly holding bi-weekly meetings bug and application expectations with the developers

Demonstrated repeatable and/or reproducible bugs within test

Demonstrated actual vs expected behaviors in test

•Effectively translated product requirements and business flows into user scenarios and use cases

•Define test plans and test cases against use cases

•Perform End to End manual regression testing for new releases

•Update and/or query data base with/for necessary information as needed for test output validation

•Conducted exploratory user/role related testing against the application

•Proactively documented potential technical problems and defects identified in the product

•Created and maintained seed data bases for test servers

Senior Software Analyst – Lead QA & Support 04/2017 – 11/2019

Paramount Workplace Walled Lake, MI

•Mentored Jr Analysts with QA best practices

•Support high priority customers facing software issues via Go To Meetings and phone support

•Successfully optimized time and refined QA processes and procedures by monitoring team metrics and reduced QA errors and rework by 25% within the first year

•Setup customer specific environments for support and QA testing

•Upgrade Sales VMs - Perform customers software upgrades when necessary

•Analyzed QA reoccurring issues and researched missed functionality to ensure identified issues were incorporated into future regression testing

•Performed specific version testing of customers’ bug patches in conjunction with ERP applications and/or mobile device testing (Android, iOS and Emulators)

•Performed End to End manual regression testing for new releases

•Collaborated with Development as needed to understand logic behind or demonstrate error/bug

•Proactively reported and documented potential problems and defects identified in the product

•Compiled nonexistent core product test scenarios and cases incorporating all modules and deliverables including responsive design testing for future version releases

Software Quality – UAT Team Lead 03/2016 – 03/2017

Vaco Consultant for Ally Financial, Troy MI

•Coordinated cross functional web based testing for the customization of the Alpha Financial Software with multiple application teams both on and off shore in an Agile Scrum Development environment

• Translate requirements and business flows into test scenarios and test cases

•Collaborated with Business Leads and BA’s as needed to understand the business specifics of the requirement

•Define data needs to support test execution

• Provided automation team with end to end tests and expected data fields for scripting

• Execute test cases and document defects using ALM QC and Version One

• Maintain detailed user documentation for the training team

• Participate in daily stand-up, backlog, planning and process improvement sessions

POS Implementation Consultant International Operations 08/2006 – 08/2015

Domino’s Pizza LLC, Ann Arbor, MI

•Successfully implemented 15 new and 8 existing markets on the Domino’s Point of Sales software collaborating with stakeholders, operational managers IT and development throughout stages of the project to ensure target dates and obligations were met

•Liaison between international customers and software development team by

•traveling to the country to gather and understand international business needs and work requirements

•hosting WebEx meetings between the appropriate teams achieve acceptable software solutions

•Reviewed offshore BA documentation to confirm request / requirement was within scope of software capability prior to presenting the need to the internal development team

•Defined and created test case scenarios and test cases against new business requirements and identified defects

•Executed tests during sprints analyzed /defined defects and working closely with the development team to provide feedback and create solutions

•Performed User Acceptance Software testing for all international development work prior to handoff to country’s QA department

•Setup of country specific test environments for various departments, performed server imaging and assisted with upgrades

•Authored technical setup and end user process documentation against the newly developed enhancements

•Presented IT and End User training for Domino’s Point of Sales Software

Achievements at Dominos:

•Proposed, designed and successfully implemented a software training program to run parallel with new franchise operations training in Miami Florida

•Acted as sole project PM BA/QA for Russia in the first successful use of Unicode standard

•Identified the need to better track International Contracts and Microsoft Licensing for internal inter-departmental use and yearly billing. Suggested changes to existing software to include data attributes and check boxes. Suggestion was implemented resulting in the new ability for Accounting and Finance to create and run real time queries for Just-in-Time reporting of business metrics

•During an Analysis of Domino’s International Franchise database, I identified and reported the unintentional distribution of third party software Licenses to International customers and was involved with the various departments and teams to resolve. Concurrently, I proposed a change of procedure that was subsequently implemented for international clients

•Assisted Supply Chain and Development in successfully onboarding the Canadian market stores with Electronic Food Ordering tool ( EFO)

•Assisted in onboarding of all Domino’s US stores onto their Online Ordering System

•Managed a successful launch of the Puerto Rican market onto the Online Ordering platform

•Received Domino’s Circle of Excellence 2010 Team Award for the launch of Domino’s Spain

EDUCATION:

•Henry Ford Community College 2000 – 2004

•3.3 GPA while working (Serta) 50 hours a week

•Attended training courses that include but not limited to:

•SQL

•Customer service

•Management/Supervision

•Dealing with difficult people

•Communication and conflict management skills for women

•PMI-PBA course with Global Information Technology

•Palantir Certifications

•Currently taking an Online Phyton course via MIT and exploring returning to college

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