IT Administrator/Manager/Director

LaJuane M. Johnson

Chicago, IL 773-***-**** *********@*******.*** linkedin.com/in/lajuane-johnson-71aa952

Executive Summary

Visionary Director of Information Technology with 20+ years of progressive leadership spanning IT operations, infrastructure, cybersecurity, and digital transformation. Proven record of delivering enterprise-scale solutions that enhance security, reduce costs, and align technology with organizational goals. Adept at leading high-performing teams, negotiating multimillion-dollar vendor contracts, and guiding organizations through complex transitions, including ownership changes and system migrations. Skilled at integrating emerging technologies to drive scalability, performance, and business growth.

Areas of Expertise

IT Strategy & Leadership • Cybersecurity & Compliance (HIPAA, Data Privacy) • Infrastructure & Systems Management • Cloud & Virtualization (O365, VMware, Hyper-V) • Vendor & Contract Negotiations • ITIL Service Delivery • Multi-Site Operations • Digital Transformation • Network & Server Administration • Disaster Recovery & Business Continuity

Professional Experience

The Clare Chicago, IL

Director of Information Technology 2021 – Aug 2025

- Provide executive leadership for IT operations, infrastructure, cybersecurity, and service delivery supporting staff and residents across a multi-site senior living and healthcare organization.

- Manage enterprise networking, telephony, cloud, and storage systems while overseeing vendor relationships for cost-effective, high-performance outcomes.

- Drive IT governance initiatives ensuring compliance with HIPAA, data privacy laws, and cybersecurity protocols.

- Lead internal help desk and IT team, leveraging ITIL frameworks to improve service delivery, response times, and customer satisfaction.

- Partner with executive leadership during ownership and leadership transitions, aligning IT strategy with evolving business objectives.

- Champion digital transformation initiatives by implementing scalable, resident-focused technologies.

Key Achievements:

- Guided organization through a major ownership transition with zero downtime.

- Streamlined IT service delivery workflows, improving efficiency and end-user satisfaction.

- Negotiated vendor contracts, achieving $XXX,XXX in annual savings while enhancing service quality.

- Strengthened cybersecurity posture, reducing risk exposure through compliance updates and monitoring systems.

IT Manager 2019 – 2021

- Directed IT operations across two sites, leading Level I technicians and aligning technology services with business needs.

- Oversaw infrastructure upgrades and standardization projects, improving performance and reducing downtime.

- Supported ownership transition in 2020, maintaining business continuity while aligning IT systems with new leadership’s objectives.

IT Support Technician 2019

- Provided technical support, system maintenance, and end-user assistance while coordinating IT services across multiple locations.

Version2, LLC Chicago, IL

IT Consultant 2017 – 2018

- Delivered managed IT services for SMB clients, providing remote and on-site support across Windows, Mac, and O365 environments.

- Designed, implemented, and maintained network environments, including firewalls (WatchGuard, SonicWall, Cisco/Meraki), wireless, and VPN solutions.

- Executed server migration and virtualization projects using Dell, HP, Hyper-V, and VMware with minimal downtime.

- Led Office 365 migrations, enhancing collaboration and data accessibility for clients.

Career Education Corporation Chicago, IL

Campus IT Ops Lead Tech / Supervisor 2012 – 2016

Site Operations Technician 2010 – 2012

- Managed IT operations across multiple U.S. campus locations, leading large-scale projects (site relocations, closures, technology refreshes) with minimal disruption.

- Supervised up to 8 technicians, providing escalation support and ensuring service excellence across PC/Mac environments.

- Directed vendor negotiations, asset management, and e-waste compliance initiatives.

- Key projects: PC Hardware Refresh (450+ units), Server Refresh/Migration, and centralization of IT services across campuses.

Additional Experience

Technology Administrator Career Education Corporation

Technical Support Specialist Career Education Corporation

IT Administrator Robert J. Semrad & Associates

PC Technician CompuCom Zurich NA

Field Supervisor MSTA, Inc. (AT&T subcontractor)

Help Desk Analyst RSIS

Associate Technical Support Rep CHH

Education & Certifications

- CompTIA A+ CompTIA Network+ CNA – IntraNetWare 4.11

- Certification Training: MCSA, MCSE, MCDBA (MicroTrain Technologies, Chicago, IL)

- Coursework: IT (Networking & Security, WGU), Computer Science (Chicago State Univ., Bradley Univ.)

Technical Skills

Infrastructure: Windows Server, Active Directory, Exchange, VMware, Hyper-V, Citrix, O365, Cloud Backup (Veeam, Backup Exec)

Networking: DNS, DHCP, Firewalls (Cisco/Meraki, WatchGuard, SonicWall), VPN, Wireless

Tools & Frameworks: ServiceNow, ITIL, Altiris, Tivoli, BigFix

Hardware & Systems: Server/PC Refresh Projects, UPS (APC/Tripp Lite), POS Systems

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